Sales Support Specialist - Bilingual

Mettler Toledo; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

METTLER TOLEDO in Mississauga, Canada seeks an Inside Sales Representative to support our Field Sales Organization and serve as a primary contact for customers. You will manage inbound inquiries, quotations, and sales opportunities while proactively identifying new business and maintaining engagement with key accounts.

In this role you will qualify leads, schedule introductory meetings, and coordinate with Field Sales, Customer Service, and Technical Support to resolve issues.

Responsibilities

• Manage inbound customer requests via phone, email, website inquiries, and service channels with emphasis on responsiveness and follow-through.
• Qualify, nurture, and manage sales leads, provide quotation support and opportunity management to maximize Field Sales productivity.
• Manage and close designated low-value and transactional sales opportunities with limited Field Sales involvement.
• Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.
• Maintain accurate customer, opportunity, and activity records within the CRM system.
• Proactively identify and develop new business opportunities through targeted outbound prospecting, customer outreach, and appointment-setting activities.
• Schedule introductory meetings and customer visits for Field Sales Representatives to expand engagement and improve territory coverage.
• Maintain regular contact with strategic and high-value customers to strengthen relationships and coordinate site visits.

Job description

As our Inside Sales Representative, you will play a critical role in driving growth and enabling the success of our Field Sales Organization. In this role, you will serve as both a trusted partner to our Field Sales Representatives and a direct point of contact for customers. You will manage inbound customer inquiries, quotations, and sales opportunities while also taking a proactive approach to identifying new business opportunities, scheduling customer meetings, and maintaining engagement with key accounts.

Additional Responsibilities

• Manage inbound customer requests received through phone, email, website inquiries, and service channels with a strong focus on responsiveness, quality, and follow-through.


• Qualify, nurture, and manage sales leads, providing quotation support and opportunity management to maximize Field Sales Representative productivity.


• Manage and close designated low-value and transactional sales opportunities with limited Field Sales involvement.


• Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.


• Maintain accurate customer, opportunity, and activity records within the CRM system.


• Proactively identify and develop new business opportunities through targeted outbound prospecting, customer outreach, and appointment-setting activities.


• Schedule introductory meetings and customer visits for Field Sales Representatives, helping expand customer engagement and improve territory coverage.


• Maintain regular contact with strategic and high-value customers to strengthen relationships, coordinate site visits, and ensure an exceptional customer experience.

This position is a replacement within our company. METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates. Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.