Sales Representative

GFL Environmental Inc.; Saint John; On-site; CAD 42,000 - 64,000; Full time

Job summary

GFL Environmental Inc. is seeking a motivated Inside Sales Representative to be the first point of contact for customers and coordinate with ops to ensure exceptional service.

Location options include Dartmouth, NS, Saint John, or Sussex, with focus on growing our small to mid-size customer base through strategic solutions. You will manage day-to-day small account sales, data entry, and Salesforce opportunities, while preparing quotes and CSAs and supporting the sales team with marketing

Qualifications

• Excellent organizational and time management skills.
• Strong oral and written communication.
• Able to work collaboratively in a team.
• Experience with CRM tools like Salesforce is a plus.

Responsibilities

• Serve as the first point of contact for customers and schedule follow-ups.
• Collaborate with Operations to ensure great customer experience.
• Increase selling time for Account Managers via sales enablement.
• Develop new business through outbound calls to inactive and active customers.
• Respond to inquiries about new services.
• Manage Salesforce lead and opportunity records.
• Support commercial team to maintain customer satisfaction.
• Set up new accounts and coordinate with operations.
• Assist Account Managers with administrative duties.
• Prepare quotes and Customer Service Agreements.
• Provide vacation coverage for Sales Team.
• Support sales initiatives and marketing efforts.
• Improve share of wallet and margins through relationships.
• Some travel may be required.
• Other duties as required.

Skills

Time management

Communication

Teamwork

Customer service mindset

Tools

Salesforce

Google Workspace

OMS

CRM

Job description

Reporting to the Sales and Retention Manager, the Inside Sales Representative will be the initial point of contact for prospective and existing customers and will work with management and the customer coordinators to ensure the correct customer approach. The overarching goal is growth of our small to medium sized customer base through exceptional customer experience, industry leading response times, strategic solutions and professional account management.

The Inside Sales Representative position will manage the day to day, small account sales, data entry, lead/opportunity management through Salesforce, and actively participate in lead generation for the sales team, as well as prepare quotes, and Customer Service Agreements. The role will work closely with the commercial team to ensure that customer demand and service are met.

Location: Dartmouth, Saint John or Sussex

Job Duties

• Ensures Health and Safety is a high priority by following policies and processes, and always acting in a safe manner;
• Work closely with Operations and other functions to help ensure great customer experience and maximize efficiency.
• Help increase selling time of Account Managers – promote sales enablement.
• Develop new business opportunities through outbound sales calls to inactive and active customers.
• Responsible for responding to customer inquiries about new services
• Salesforce lead and opportunity management.
• Works closely with the commercial team to support and maintain a high level of customer satisfaction
• Set-up new accounts and provide necessary info/follow up with operations to ensure work is executed.
• Assists Account Managers with administrative duties as required
• Quote Preparation.
• Vacation Coverage for the Sales Team.
• Support management with Sales initiative and marketing.
• Improve share of wallet and margins through developing better relationships with existing customers.
• Some travel may be required.
• Other duties as required.

Requirements

• Excellent organization and time management skills
• Strong oral and written communication skills;
• Ability to work in a team environment
• Proficient with Google Workspace, OMS, CRM/Salesforce experience would be an asset.
• Strong Customer Service Skills
• Must be able to work under pressure with and meeting timelines

#GFLTalent