Sales Support Specialist - Bilingual

Mettler-Toledo International, Inc; Mississauga; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid time off

Disability insurance

Life insurance

Employee Assistance Program

Job summary

METTLER TOLEDO is seeking an Inside Sales Representative to drive growth by handling inbound inquiries, generating quotes, and pursuing new opportunities. You will partner with Field Sales to support customers and manage opportunities across accounts, ensuring high-quality engagement and timely responses.

You will qualify leads, schedule meetings, and maintain CRM records while working with cross-functional teams to expand territory coverage and strengthen customer relationships.

Qualifications

• Bachelor’s or Associate degree in science or engineering.
• Fluency in French and English.
• Experience in customer service, sales, or call center roles.

Responsibilities

• Manage inbound customer inquiries, quotations, and sales opportunities.
• Qualify, nurture, and manage sales leads, providing quotation support.
• Close designated low-value and transactional sales opportunities.
• Collaborate with Field Sales, Customer Service, and Support teams to resolve issues.
• Maintain accurate customer, opportunity, and activity records in CRM.

Skills

Bilingual (French/English)

Customer service

Quotations & CRM

Education

Bachelor’s or Associate degree in science/engineering

Tools

CRM software

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

As our Inside Sales Representative, you will play a critical role in driving growth and enabling the success of our Field Sales Organization. In this role, you will serve as both a trusted partner to our Field Sales Representatives and a direct point of contact for customers. You will manage inbound customer inquiries, quotations, and sales opportunities while also taking a proactive approach to identifying new business opportunities, scheduling customer meetings, and maintaining engagement with key accounts.

Additional Responsibilities

• Manage inbound customer requests received through phone, email, website inquiries, and service channels with a strong focus on responsiveness, quality, and follow-through.
• Qualify, nurture, and manage sales leads, providing quotation support and opportunity management to maximize Field Sales Representative productivity.
• Manage and close designated low-value and transactional sales opportunities with limited Field Sales involvement.
• Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.
• Maintain accurate customer, opportunity, and activity records within the CRM system.
• Proactively identify and develop new business opportunities through targeted outbound prospecting, customer outreach, and appointment-setting activities.
• Schedule introductory meetings and customer visits for Field Sales Representatives, helping expand customer engagement and improve territory coverage.
• Maintain regular contact with strategic and high-value customers to strengthen relationships, coordinate site visits, and ensure an exceptional customer experience.

This position is a replacement within our company.

METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates. Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.

What You Need to Succeed

• A bachelor' or an associate's degree in science or engineering with two to three years of any combination of customer service, sales, call center or related experience
• Must be a bilingual in French and English
• A confirmed ability and technical acumen to learn about our products and/or services
• Must be legally entitled to work in Canada

Our Offer to You

• Medical, dental, prescription drug, and vision care coverage through RBC, effective the first day of the month after 30 days of employment
• And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Ontario Human Rights Code and the Employment Standards Act. We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at [e-mail] so we can discuss in confidence a suitable accommodation.