Sales Supervisor - McArthurGlen Designer Outlet

Brobston Group; Vancouver; On-site; CAD 42,000 - 60,000; Full time

Job summary

Brobston Group is seeking a Sales Supervisor to lead the store floor, drive sales, and deliver exceptional customer experiences in Vancouver. You will coach staff, build lasting client relationships, and uphold store standards while managing daily operations.

The role emphasizes achieving sales goals, maintaining product knowledge, and collaborating with management on staff development and policy execution. This on-site position requires flexibility for evenings and weekends.

Qualifications

• At least 3 years of experience in retail, sales, or a related customer service role.
• Prior leadership experience is strongly preferred.
• Experience generating sales and developing client relationships.
• Strong communication, organization, follow-up, and time-management skills.
• Computer skills, including POS systems and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Achieve or exceed individual and store sales goals and commercial KPIs.
• Lead the sales floor and deliver elevated customer service, styling expertise, and product knowledge.
• Build client relationships through regular contact and timely follow-up on sales, events, and inquiries.
• Support team collaboration, coaching, and development in partnership with management.
• Open and close the store, maintain organized sales and stock areas, and follow company policies and procedures.

Skills

Retail sales

Leadership

Sales generation

Communication

Organization

Time management

Customer service

Tools

POS systems

Microsoft Office

Job description

Summary

The Sales Supervisor supports store management with daily operations, sales performance, and delivering an exceptional customer experience. This role leads the sales floor, develops client relationships, and helps coach and develop the team while maintaining store standards.

Responsibilities

• Achieve or exceed individual and store sales goals and commercial KPIs.
• Lead the sales floor and deliver elevated customer service, styling expertise, and product knowledge.
• Build client relationships through regular contact and timely follow-up on sales, events, and inquiries.
• Support team collaboration, coaching, and development in partnership with management.
• Open and close the store, maintain organized sales and stock areas, and follow company policies and procedures.

Requirements

• At least 3 years of experience in retail, sales, or a related customer service role.
• Prior leadership experience is strongly preferred.
• Experience generating sales and developing client relationships.
• Strong communication, organization, follow-up, and time-management skills.
• Computer skills, including POS systems and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays.