Supervisor - McArthurGlen Designer Outlet

Mackage; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

Mackage, located in Richmond, Canada, is seeking a full-time Supervisor to enhance store performance and manage customer service excellence. The role involves exceeding sales targets, promoting the brand, engaging clients, and ensuring smooth store operations. Candidates should have 1-2 years of retail experience, strong communication skills, and a positive attitude. Familiarity with fashion trends and visual merchandising is also an asset. Join Mackage to contribute to a leading luxury outerwear brand!

Qualifications

• 1-2 years’ experience in a store/customer service environment.
• Supervisor experience is a plus.
• Excellent customer service and communication skills.

Responsibilities

• Meet and exceed store sales and KPIs.
• Promote Mackage as a brand ambassador.
• Ensure proactive client engagement leveraging CRM.
• Oversee daily operations in absence of management.

Skills

Customer service

Sales

Communication skills

Problem-solving

Visual merchandising

Knowledge of fashion trends

Tools

Microsoft Office Suite

POS operating systems

Job description

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

The full-time Supervisor is responsible for continuously improving and developing specific management skills by taking ownership of the responsibilities assigned (i.e. Customer Service/Merchandising/Operations/Training) by the management team.

What you’ll do:

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide a continuous focus on customer service, operations and product training while extending guidance and mentorship to team.
• Support all operational tasks front and back of house including fulfillment, processing, and receiving in bound and out bound shipments in addition to maintaining the organization of the store.
• In the absence of the Store Manager and/or the Assistant Manager, the supervisor will oversee daily operations with responsibilities (and not limited) to open and close the store, update reports, communicate to HQ partners effectively, execute Visual Merchandising responsibilities, ensure store standards are maintained and operational duties are consistently met.
• Support the Store Manager and the Assistant Store Manager ensuring company standards and policies are followed including integrity and loss prevention practices.

What you’ll need:

• 1-2 years’ experience in a store/customer service environment.
• Supervisor experience is a plus.
• Excellent customer service, sales and communication skills set.
• Model a positive attitude, professional appearance and behavior.
• Communication skills and simple problem-solving skills related to basic customer service.
• Good understanding of fashion trends (an asset).
• Experience in visual merchandising (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.