Sales Supervisor

Clore Inc.; Vaughan; On-site; CAD 42,000 - 60,000; Full time

Job summary

Cloré in Vaughan is seeking a Sales Supervisor to lead the floor and deliver outstanding guest service. You will coach Beauty Advisors and Inventory staff, ensure daily goals are met, and support opening/closing and coverage. Maintain stores standards, handle escalations, and participate in merchandising during promotions. 1+ year retail experience and FT availability, including weekends, required.

Join a dynamic team committed to professional store operations and positive customer experiences.

Qualifications

• 1+ years of retail experience.
• Experience leading a team preferred.
• Strong customer service and conflict resolution skills.

Responsibilities

• Lead the floor during your shift to ensure great service.
• Coach Beauty Advisors and Inventory staff to build product knowledge.
• Open and close the store and support team coverage.
• Keep the store clean, stocked, and ready at all times.
• Resolve customer issues or complaints.
• Train new team members on store routines, cash handling, safety and policies.
• Maintain merchandising standards and assist with promotions.
• Provide feedback to the Store Manager on staff performance.
• Follow up on store tasks and ensure team members complete what’s assigned.
• Contribute to a positive, fun, and professional team environment.
• Leads merchandising upkeep and supports resets during promotions or seasonal changes.
• Perform other duties as assigned.

Skills

Retail experience

Leadership

Customer service

Conflict resolution

Communication

Job description

The Sales Supervisor runs the sales floor, supports and guides the team, and ensures the store is always ready and tasks are completed. They train staff, solve customer or operational issues, and help maintain a positive, professional environment.

Responsibilities

Lead the floor during your shift to make sure customers get great service

Support and coach Beauty Advisors and Inventory staff to build product knowledge, improve service, and stay focused on daily goals

Help with opening and closing the store and supporting team coverage

Make sure the store is clean, stocked, and ready at all times

Step in to help solve customer issues or complaints

Train new team members on store routines, cash handling, safety and company policies.

Help with restocking, store organization, visuals and cashier (POS) when needed

Share feedback with the Store Manager on staff performance, inventory issues, and store needs

Ensures floor is properly stocked, assists with cycle counts, flags shelf gaps, supports Inventory Specialist

Follow up on store tasks and make sure team members complete what’s assigned

Contribute to a positive, fun, and professional team environment

Leads the team in maintaining merchandising standards on the floor. Keeps displays tidy, shelves organized, and supports resets during promotions or seasonal changes. Flags merchandising issues to leadership

Perform other duties as assigned

Leadership – Coaches and develops frontline staff

Communication – Resolves escalations and communicates store goals

Time Management – Balances floor priorities and ensures service delivery

Cultural Competence – Demonstrates inclusive leadership with diverse teams and customers

Coaching – Provides actionable feedback and supports peer development

Solution-Oriented – Brings options, not just problems, when issues come up

Proactive Communication – Shares key updates clearly and on time with store leaders

Key Relationships

This person reports directly to the Store Manager

Indirectly reports to:

Qualifications

1+ years of retail experience

Experience leading a team preferred

Strong customer service and conflict resolution skills

Work Conditions

FT availability required

Must be available for opening, closing times, weekends and holidays shifts

Flexibility to provide floor coverage if understaffed

Cloré is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, or any other protected characteristic.

Disclaimer

This job description is intended to describe the general nature and level of work performed. Duties may change or be assigned as required by business needs.

Please note: We use AI tools to assist in initial application screening.