Sales & Stock Support - Holt Renfrew

Brobston Group LLC; Vancouver; On-site; CAD 32,000 - 42,000; Full time

Job summary

Brobston Group LLC in Vancouver is seeking an administrative and back-of-house support role to assist the sales team at the Holt Renfrew boutique. The position involves inventory management, after-sales tasks, and helping on the shop floor while maintaining discretion and high service standards.

Responsibilities include client relations, assisting on the floor, packaging, and coordinating with Fashion Advisors and Head Office. English fluency required; additional languages welcome.

Qualifications

• 1-3 years of experience in retail operations or stock roles.
• Knowledge of shipping and receiving processes.
• Customer service oriented with excellent organizational and attention-to-detail skills.
• Strong verbal and written communication; comfortable collaborating with multiple departments.
• Fluent in English; additional language is a plus.

Responsibilities

• Establish and maintain client relationships in-person and by phone; respond promptly to queries.
• Assist on the shop floor: welcome clients, present collections, and escort clients as needed.
• Prepare packaging and assist with gift wrapping; ensure cash and wrap stations are stocked.
• Document and deliver messages to Fashion Advisors; communicate with colleagues and Head Office.
• Support inventory management including shipments, transfers, cycle counts, and after-sales tasks.
• Maintain back-office areas and ensure inventory integrity and organization.

Skills

Customer service

Organization

Attention to detail

Verbal & written communication

Job description

Summary

Provide administrative and back-of-house support to the sales team at the Vancouver boutique in Holt Renfrew. The role includes inventory management, after-sales tasks, and assisting on the shop floor as needed. Support boutique openings while maintaining high standards of customer service, organization, and confidentiality.

Responsibilities

• Establish and maintain strong client relationships in-person and by phone; respond promptly to internal and external queries
• Assist on the shop floor: welcome clients, present collections, and escort clients as needed
• Prepare packaging and assist with gift wrapping; ensure cash and wrap stations are stocked
• Accurately document and deliver messages to Fashion Advisors; communicate with colleagues and Head Office
• Support inventory management including shipments, transfers, cycle counts, and after-sales tasks
• Maintain back-office areas and ensure inventory integrity and organization

Requirements

• 1-3 years of experience in retail operations and/or stock roles
• Knowledge of shipping and receiving processes
• Customer service oriented with excellent organizational and attention-to-detail skills
• Strong verbal and written communication skills; comfortable collaborating with multiple departments
• Fluent in English; additional language considered an asset