Sales & Client Advisor (Keyholder) - Holt Renfrew Bloor

Brobston Group LLC; Toronto; On-site; CAD 42,000 - 65,000; Full time

Job summary

Holt Renfrew at the Bloor Street location in Toronto seeks a Sales & Client Advisor (Keyholder) to support the Store Director with exceptional client service, drive sales, and help manage day-to-day operations.

This role blends client-facing selling with opening and closing store duties, enforcing standards, and contributing to stock organization and loss prevention. It requires strong communication, fashion passion, and the ability to thrive in a fast-paced environment.

Qualifications

• 3+ years of experience in a retail or fashion role.
• Proven ability to drive sales and exceed targets.
• Strong communication and multitasking skills in a fast-paced environment.
• Commercial awareness, business sense and passion for fashion.
• Ability to implement and enforce operational and visual standards with attention to detail.

Responsibilities

• Achieve individual and store sales goals through high quality client service.
• Perform opening and closing procedures according to company policies.
• Support day-to-day store operations and assist management with staffing and task coordination.
• Maintain organized stockroom and ensure proper inventory and loss prevention practices.
• Manage cash registers, safe procedures and timely bank deposits.
• Assist with visual merchandising implementation and maintain store presentation standards.
• Oversee daily store maintenance and ensure supplies and fixtures are properly maintained.
• Handle customer complaints and feedback in a timely and appropriate manner.

Skills

Sales driven

Communication skills

Multitasking

Job description

Summary

The Sales & Client Advisor (Keyholder) supports the Store Director in delivering exceptional client service while driving sales at the Holt Renfrew Bloor location. The role combines client-facing selling responsibilities with operational duties including opening and closing the store and supporting day-to-day management. The keyholder enforces store procedures and standards to ensure smooth operations and strong commercial performance.

Responsibilities

• Achieve individual and store sales goals through high quality client service and selling
• Perform and oversee opening and closing procedures according to company policies
• Support day-to-day store operations and assist management with staffing and task coordination
• Maintain organized stockroom and ensure proper inventory and loss prevention practices
• Manage cash registers, safe procedures and timely bank deposits
• Assist with visual merchandising implementation and maintain store presentation standards
• Oversee daily store maintenance and ensure supplies and fixtures are properly maintained
• Handle customer complaints and feedback in a timely and appropriate manner

Requirements

• 3+ years of experience in a similar retail or fashion role
• Proven ability to drive sales and exceed individual and store targets
• Strong communication and multitasking skills in a fast-paced environment
• Commercial awareness, business acumen and passion for the fashion industry
• Ability to implement and enforce operational and visual standards with attention to detail