Sales & Rental Associate / Lessons Associate

Long & McQuade Limited; Winnipeg; Hybrid; CAD 30,000 - 42,000; Full time

Job summary

Long & McQuade Limited is seeking a staff member for a music store role in Winnipeg. You will help customers through selling and renting instruments and gear, define customer needs, demonstrate products, and manage lesson registrations and payments.

The position involves coordinating with teachers and the Lessons Coordinator, maintaining store organization, and participating in weekly meetings and training sessions.

Qualifications

• Must be a musician who plays at least one instrument.
• Able to work weekdays, weeknights and weekends.
• Good communication and phone skills.
• Basic office and clerical skills.
• Experience in retail or sales is an asset.

Responsibilities

• Assist customers with instrument sales and rentals.
• Define customer needs and match products and services.
• Demonstrate products and explain features and benefits.
• Answer calls and relay messages to teachers.
• Register and schedule students; collect lesson payments.
• Assist Lessons Coordinator with records and reports.
• Maintain store appearance and merchandise; participate in training.

Skills

Musician

Customer service

Retail sales

Communication skills

Organizational skills

Problem-solving

Energetic

Detail-oriented

Team player

Phone etiquette

Job description

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner and relay messages to teachers
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Register and schedule students
• Receive lesson payments and assist with the collection of overdue accounts
• Assist the Lessons Coordinator in updating student records
• Assist the Lessons Coordinator with commission report reconciliation
• Assist with recitals

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Register and schedule students
• Answer phone inquiries and relay messages to teachers
• Receive lesson payments and assist with the collection of overdue accounts
• Assist the Lessons Coordinator in updating student records
• Assist the Lessons Coordinator with commission report reconciliation
• Assist with recitals

Requirements

• Minimum one year of instrumental music studies in school or through private lessons
• Basic knowledge of musical instruments
• Good communication and phone skills
• Basic office and clerical skills
• Minimum one year of instrumental music studies in school or through private lessons
• Knowledge of musical instruments
• Ability to lift and carry large boxes
• Must be able to work weekdays, weeknights and weekends