Sales & Reception Coordinator

Socket.dev; Toronto; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus program

Health, dental, vision benefits + HSA

RRSP matching

3 weeks vacation + 7 personal days + 1

Volunteer day

Job summary

HearCANADA in Toronto is hiring a Sales & Reception Coordinator to join the Client Care team, handling the clinic’s administrative duties, delivering an exceptional client experience, and driving sales of our products and services.

This permanent, full-time onsite role at the Etobicoke clinic includes hours Mon–Fri 8:30 am–4:30 pm. Compensation starts at $21–$24 per hour, with a bonus program and benefits from day one.

Qualifications

• 2+ years experience in a customer-facing role (sales, retail, busy office or clinic).
• Sales acumen and ability to recommend products/services to clients.
• Customer-centric attitude with community networking to position HearCANADA as top choice.

Responsibilities

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic.
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or reminders.
• Make product and payment recommendations to enhance the client journey.
• Support with maintaining physical and electronic records.
• Perform basic hearing aid maintenance and answer product questions.
• Participate in local events and marketing initiatives to support HearCANADA branding and networking.
• Educate patients on billing and payment options; perform AR duties as assigned.

Skills

Customer service

Sales aptitude

Communication

Driver's license

Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliverWonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Etobicoke HearCANADA clinic located on 31 Rexdale Blvd. Unit 3009. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What we offer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program
• Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire
• RRSP matching program
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
• Training, learning, + continuingeducation opportunities
• Friends and family discounts + access to ouremployee perk program
• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the clientjourney
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability inrecommending products and services to clients
• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [e-mail].