Sales & Client Care Coordinator

WSA – Wonderful Sound for All; Mississauga; On-site; CAD 28,929 - 33,062; Full time

Benefits offered by this job

Attractive bonus program

Comprehensive benefits package

RRSP matching program

Generous vacation and personal days

Training and learning opportunities

Friends and family discounts

Job summary

A leading hearing care provider in Mississauga seeks a Sales & Client Care Coordinator to enhance client experiences and drive sales. Responsibilities include managing schedules, recommending products, and participating in local marketing initiatives. The ideal candidate will have over 2 years of customer service experience, strong sales acumen, and a team-oriented attitude. This permanent, full-time position offers competitive hourly compensation, benefits, and opportunities for community impact.

Qualifications

• 2+ years of experience in a customer-facing role or sales.
• Comfortable recommending products and services to clients.
• Open to local travel with valid driver's license.

Responsibilities

• Provide exceptional client experiences in the clinic.
• Manage clinic schedules and follow-up on appointments.
• Participate in local marketing events for branding.

Skills

Customer service experience

Sales acumen

Teamwork

Bilingualism

Job description

About Us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient‑centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position Overview

Sales & Client Care Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services. This position is at one of our newer clinics and as such, the successful candidate will be responsible for marketing and networking initiatives as we establish our client base in the area. Some localized travel (mileage paid) will be required and as such, access to a vehicle and a driver's license will be required.

This is a permanent, full‑time position based onsite at our Mississauga Meadowvale HearCANADA Clinic. Typical hours of work are Monday through Friday 8:30 am – 4:30 pm local time.

What We Offer

• Starting hourly compensation of $21‑$24/hour + an attractive bonus program
• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
• RRSP matching program
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
• Training, learning, + continuing education opportunities
• Friends and family discounts + access to our employee perk program
• Purpose‑driven + people‑centric culture with the ability to make an impact in communities across Canada

What You’ll Do

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow‑up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the client journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What We’re Looking For

• Experience in a customer‑facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability in recommending products and services to clients
• Customer‑centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
• Team‑player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives
• Bilingualism in another language would be an asset, though not required

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision‑making process in screening or interviewing candidates, however, may be used for note‑taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].