Sales & Reception Coordinator

HearCANADA; Lethbridge; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus program

Vacation pay

Training & education

Employee perks program

Community impact

Job summary

HearCANADA in Lethbridge, AB is seeking a Sales & Reception Coordinator to join our Client Care team. In this role, you will handle administrative duties, deliver an exceptional client experience, and drive sales of our hearing care products and services.

This temporary, full-time position onsite at 23 Southgate Blvd, offers Monday to Friday hours and a starting hourly rate of $21-$24 with benefits including vacation pay, training, discounts, and a supportive, community-focused culture.

Qualifications

• 2+ years in sales, retail, or clinic admin with customer interaction.
• Strong sales cycle understanding and product recommendation skills.
• Customer-centric mindset with community networking ability.
• Excellent communication and teamwork.

Responsibilities

• Provide exceptional client experiences in-clinic.
• Manage clinic schedule and appointment reminders.
• Recommend products and services to enhance client journey.
• Maintain records, both physical and electronic.
• Assist with hearing aid basics and product questions.
• Participate in local events and marketing initiatives.
• Explain billing options and support AR duties.

Skills

Customer facing

Sales acumen

Communication

Team player

Driver's license

Job description

About Us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient‑centric care on our quest to deliver

About Us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient‑centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position Overview

We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a temporary, full‑time position until December 2026 based onsite at our Lethbridg, Alberta HearCANADA Clinic located at 23 Southgate Blvd. S., Unit 50. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What We Offer

• Starting hourly compensation of $21-$24/hour + an attractive bonus program
• Vacation pay paid on bi‑weekly pay cheque
• Training, learning, + continuing education opportunities
• Friends and family discounts + access to our employee perk program
• Purpose‑driven + people‑centric culture with the ability to make an impact in our communities across Canada

What You'll Do

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow‑up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the client journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What We're Looking For

• Experience in a customer‑facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability in recommending products and services to clients
• Customer‑centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
• Team‑player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].