Bilingual Sales & Reception Coordinator

WS Audiology USA; Canada; On-site; CAD 43,680 - 49,920; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Healthcare spending account

RRSP matching

Vacation – 3 weeks

Personal days

Volunteer day

Training & education

Employee discounts

Job summary

HearCANADA in Canada is seeking a Sales & Reception Coordinator (Client Care Coordinator) to join our Client Care team! You will deliver an exceptional client experience, manage the clinic schedule, and support sales of our hearing care products and services.

This permanent, full-time onsite role at the Vanier, ON clinic offers weekday hours and a bonus program, plus benefits from day one of hire. Strong communication and French language skills are a plus, with training and growth

Qualifications

• 2+ years in sales, retail, a busy office, or clinic environment.
• Sales-focused with ability to recommend products and services.
• Customer-centric attitude and comfortable networking within the community.
• Team-oriented with collaborative mindset.
• Willingness to travel locally; car and valid driver's license preferred.
• Clear communication in English; French fluency strongly preferred.

Responsibilities

• Provide an exceptional, individualized client experience for clinic visitors and inquiries.
• Manage clinic schedule: book and reschedule appointments; follow up on missed appointments.
• Make product and payment recommendations to enhance the client journey.
• Support maintenance of physical and electronic records.
• Assist with basic hearing aid maintenance and product questions.
• Participate in local events and marketing initiatives to support HearCANADA branding.
• Educate patients on billing and payment options; perform AR duties as assigned.

Skills

Customer facing

Sales acumen

Team player

French (preferred)

English proficiency

Willingness to travel

Job description

About us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient‑centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting HearCanada.

Position overview

We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a permanent, full‑time position based onsite at our Vanier, ON HearCANADA Clinic. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What we offer

• Starting hourly compensation of $21-$24/hour + an attractive bonus program
• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
• RRSP matching program
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
• Training, learning, + continuing education opportunities
• Friends and family discounts + access to our employee perk program
• Purpose‑driven + people‑centric culture with the ability to make an impact in our communities across Canada

What you'll do

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow‑up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the client journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for

• Experience in a customer‑facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability in recommending products and services to clients
• Customer‑centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
• Team‑player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives
• Clear communication skills in the English language, and fluency in French language is strongly preferred.

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision‑making process in screening or interviewing candidates, however, may be used for note‑taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].