Sales & Reception Coordinator

WS Audiology USA; Canada; On-site; CAD 28,929 - 33,062; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

RRSP matching

Paid time off

Training and development

Employee perks

Job summary

HearCANADA, part of the WS Audiology group, is seeking a Sales & Reception Coordinator for our North Maple clinic. This permanent, full-time role is onsite with hours Monday to Friday 8:30 am–4:30 pm local time.

You will provide an exceptional client experience and drive sales of our products and services. Starting hourly pay of $21-$24 plus a bonus program, comprehensive health/dental/vision benefits, RRSP matching, 3 weeks vacation, 7 personal days, and 1 paid volunteer day.

Qualifications

• 2+ years in sales, retail, or clinic setting.
• Strong customer service and communication skills.
• Able to manage scheduling and administrative tasks.
• Willingness to participate in local events and travel as needed.

Responsibilities

• Provide an exceptional and individualized client experience for clinic visitors and callers.
• Manage the clinic schedule by booking/rescheduling appointments and sending reminders.
• Offer product and payment recommendations to enhance the client journey.
• Maintain physical and electronic records.
• Perform basic hearing aid maintenance and answer product questions.
• Participate in local events and marketing initiatives to support HearCANADA branding.
• Explain billing options and perform AR duties as assigned.

Skills

Sales experience

Customer service

Scheduling

Communication

Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking aSales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our North Maple, HearCANADA Clinic located at 11399 Keele St. Unit 5. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program




• Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire




• RRSP matching program




• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year




• Training, learning, + continuingeducation opportunities




• Friends and family discounts + access to ouremployee perk program




• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic




• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders




• Making product and payment recommendations to enhance the clientjourney




• Support with maintaining physical and electronic records




• Perform basic hearing aid maintenance and product questions




• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community




• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers




• Sales acumen - comfortability inrecommending products and services to clients




• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services




• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues




• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [e-mail].