Sales & Reception Coordinator

HearCANADA; Calgary; On-site; CAD 28,929 - 33,062; Full time

Benefits offered by this job

Bonus program

Health, dental, vision

RRSP matching

Paid time off: 3 weeks vacation, 7 PD,

Education opportunities

Employee discounts

Community-focused culture

Job summary

HearCANADA, part of the WSA group, seeks a Sales & Reception Coordinator (Client Care Coordinator internally) for the Calgary East Hills Clinic. This full-time, on-site role runs Monday to Friday, 8:30 am–4:30 pm, and focuses on delivering an exceptional client experience while driving sales of products and services.

Responsibilities include scheduling, product recommendations, record maintenance, basic hearing-aid support, and local community marketing involvement.

Qualifications

• 2+ years of experience in sales, retail, a busy office, or a clinic environment.
• Strong sales acumen with ability to recommend products and services.
• Customer-centric attitude with ability to network within the community.

Responsibilities

• Provide an exceptional client experience for clients visiting and contacting the clinic.
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments.
• Make product and payment recommendations to enhance the client journey.
• Support with maintaining physical and electronic records.
• Perform basic hearing aid maintenance and answer product questions.
• Participate in local events and marketing initiatives to support HearCANADA branding.
• Educate patients on billing and payment options; perform AR duties as assigned.

Skills

Sales experience

Customer service

Team player

Willingness to travel

Job description

About Us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position Overview

We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Calgary East Hills HearCANADA Clinic (409 East Hills Blvd. SE). Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What We Offer

• Starting hourly compensation of $21-$24/hour + an attractive bonus program
• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
• RRSP matching program
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
• Training, learning, + continuing education opportunities
• Friends and family discounts + access to our employee perk program
• Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What You'll Do

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the client journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What We're Looking For

• Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability in recommending products and services to clients
• Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].