Sales & Reception Coordinator

Socket.dev; Lethbridge; On-site; CAD 60,174,000 - 68,770,000; Full time

Benefits offered by this job

Vacation pay

Training & education opportunities

Employee discounts

Employee perks program

Job summary

HearCANADA is seeking a Sales & Reception Coordinator for our Lethbridge, Alberta clinic. This temporary, full-time onsite role runs through December 2026, with typical hours Monday–Friday 8:30 am–4:30 pm local time.

Salary begins at $21–$24/hour, plus bonus potential, with vacation pay and employee perks. You will manage scheduling, assist clients, and drive sales while handling basic records and participating in local community events.

Qualifications

• 2+ years in a customer-facing role such as sales, retail, busy office or clinic environment.
• Strong sales acumen with ability to recommend products/services to clients.
• Customer-centric attitude with ability to network within the community.

Responsibilities

• Provide exceptional, individualized client experience for clinic visitors and calls.
• Manage clinic schedule: book/reschedule appointments and follow up on missed or reminder appointments.
• Make product and payment recommendations to enhance the client journey.
• Support maintaining physical and electronic records.
• Perform basic hearing aid maintenance and answer product questions.
• Participate in local events and marketing initiatives to support HearCANADA branding.
• Educate patients on billing and payment options; assist with AR duties as needed.

Skills

Customer service

Sales experience

Communication

Teamwork

Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centred care on our quest to deliverWonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking aSales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a temporary, full-time position until December 2026 based onsite at our Lethbridg, Alberta HearCANADA Clinic located at 23 Southgate Blvd. S., Unit 50. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program
• Vacation pay paid on bi-weekly pay cheque
• Training, learning, + continuingeducation opportunities
• Friends and family discounts + access to ouremployee perk program
• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the clientjourney
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability inrecommending products and services to clients
• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].