Sales & Reception Coordinator

WS Audiology USA; Lethbridge; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Vacation pay

Training & education opportunities

Friends and family discounts

Employee perk program

Job summary

HearCANADA in Lethbridge, Alberta, is seeking a Sales & Reception Coordinator to join our Client Care team. This temporary, full-time role onsite supports daily operations, enhances the client journey, and drives sales of our products and services at the clinic.

Responsibilities include managing schedules, greeting clients, making product and payment recommendations, maintaining records, handling basic hearing aid questions, and participating in local events to promote HearCANADA within the

Qualifications

• Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment.
• Sales acumen - comfortability in recommending products and services to clients.
• Understanding of accounts receivables. Experience an asset.
• Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services.
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues.
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid)

Responsibilities

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic.
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders.
• Making product and payment recommendations to enhance the client journey.
• Support with maintaining physical and electronic records.
• Perform basic hearing aid maintenance and product questions.
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community.
• Educate patients on billing and payment options; perform AR duties as assigned

Skills

Sales acumen

Customer service

Communication

Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliverWonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking aSales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a temporary, full-time position until December 2026 based onsite at our Lethbridge, Alberta HearCANADA Clinic located at 23 Southgate Blvd. S., Unit 50. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program

• Vacation pay paid on bi-weekly pay cheque

• Training, learning, + continuingeducation opportunities

• Friends and family discounts + access to ouremployee perk program

• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic

• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

• Making product and payment recommendations to enhance the clientjourney

• Support with maintaining physical and electronic records

• Perform basic hearing aid maintenance and product questions

• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers

• Sales acumen - comfortability inrecommending products and services to clients

• Understanding of accounts receivables. Experience an asset.

• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services

• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADAacknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data;Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [e-mail].