Sales Order Specialist - ERP & Customer Support

Dorigo Systems Ltd.; Burnaby; On-site; CAD 42,000 - 47,000; Full time

Benefits offered by this job

On-site gym

Competitive compensation

Paid vacation at time of hire

Health benefits after 3 months

RRSP matching after 1 year

In-house training opportunities

On-the-job training to ensure process/

Job summary

Dorigo Systems Ltd. is seeking a Sales Order Coordinator to ensure accurate and timely entry of sales orders into the ERP system. You’ll support Sales and Operations, maintaining data integrity and aligning with internal processes.

The role is primarily administrative with some direct customer interaction, requiring collaboration with Procurement, Production, Planning, Shipping, Finance, and Sales to enable smooth order fulfillment.

Qualifications

• High school diploma or equivalent; post-secondary education in business, supply chain, or related field is an asset
• 1–2 years of experience in data entry, order processing, or administrative support, preferably in manufacturing or distribution
• Experience working with ERP systems (e.g., SAP, Oracle, or similar) is strongly preferred
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Customer service experience and strong verbal and written communication skills
• Basic understanding of order processing workflows and supply chain processes is preferred
• Experience in Supply Chain or Operations Management is considered an asset

Responsibilities

• Accurately enter and process sales orders in the ERP system based on approved documentation
• Review and validate order details against purchase orders, contracts, and internal records
• Process order changes, updates, and cancellations per procedures
• Monitor order queues to meet service level expectations
• Identify discrepancies and elevate issues to internal teams
• Maintain order records in CRM and ERP systems
• Coordinate with Procurement, Production, Planning, Shipping, Finance and Sales
• Manage handoff of purchase orders between internal teams and external stakeholders
• Prepare basic sales and order-related reports as required
• Maintain documentation for audit readiness and traceability
• Contribute to continuous improvement initiatives for order processing
• Provide front-office support including greeting visitors and answering calls
• Perform other duties to support departmental objectives

Skills

Data entry

Order processing

Administrative support

Customer service

Verbal and written communication

Attention to detail

Team collaboration

Education

High school diploma

Post-secondary in business/supply chain (asset)

Tools

SAP

Oracle

Salesforce

HubSpot

Microsoft Office

Job description

Dorigo Systems Ltd. is seeking a Sales Order Coordinator to ensure accurate and timely entry of sales orders into the ERP system. You’ll support Sales and Operations, maintaining data integrity and aligning with internal processes.

The role is primarily administrative with some direct customer interaction, requiring collaboration with Procurement, Production, Planning, Shipping, Finance, and Sales to enable smooth order fulfillment.