Customer Service Specialist

Strategy Recruitment Group; Toronto; Sur place; CAD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Retirement savings program

Career development opportunities

Résumé du poste

Strategy Recruitment Group is partnering with an established, globally operating organization to recruit a customer-focused professional for its customer service and order management function in Toronto, Ontario. The role suits someone who thrives in a fast-paced environment, builds strong customer relationships, and balances priorities while ensuring accurate and timely order fulfillment.

Key responsibilities include handling inquiries, processing orders, coordinating with delivery teams, and

Qualifications

• 1–2+ years of customer service or order management experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP or MRP systems is an asset.
• Post-secondary education in a relevant discipline.
• Ability to work independently, collaborate across teams, and perform under pressure.
• Experience in a technical, manufacturing, or industrial environment is an advantage.

Responsabilités

• Manage customer inquiries via phone and email.
• Process and monitor orders using internal systems.
• Coordinate with internal teams to support delivery schedules and resolve issues.
• Prepare customer quotations and communicate pricing information.
• Track shipments and provide proactive updates on order status.
• Coordinate returns, documentation, and follow-up activities.
• Serve as the primary point of contact for an assigned customer base or territory.

Connaissances

Customer service

Order management

Communication

Organization

Problem solving

Formation

Post-secondary education in a relevant discipline

Outils

Excel

ERP/MRP systems

Description du poste

We’re partnering with an established, globally operating organization to identify a customer-focused professional for an opportunity within its customer service and order management function.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building customer relationships, and can balance competing priorities while ensuring accurate and timely order fulfillment.

Key Responsibilities

• Manage customer inquiries through phone and email.
• Process and monitor orders using internal business systems.
• Coordinate with internal teams to support delivery schedules and resolve issues.
• Prepare customer quotations and communicate pricing information.
• Track shipments and provide proactive updates on order status.
• Coordinate returns, documentation, and follow-up activities.
• Serve as a primary point of contact for an assigned customer base or territory.

What We’re Looking For

• 1-2+ years of customer service or order management experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP or MRP systems is an asset.
• Post-secondary education in a relevant discipline.
• Ability to work independently, collaborate across teams, and perform effectively under pressure.
• Experience in a technical, manufacturing, or industrial environment is an advantage.

Why Consider This Opportunity?

• Competitive benefits and retirement savings program.
• Opportunities for professional development and career progression.
• Exposure to a broader operational environment within an established international organization.
• A collaborative workplace that values initiative, customer satisfaction, and continuous improvement.