Sales Operations Specialist - Fast-Quote & SAP Support

Ryerson; Canada; Hybrid; CAD 57,000 - 85,000; Full time

Job summary

Ryerson Canada is seeking a Sales Operations Specialist to deliver exceptional internal and external customer experiences. The role drives speed-to-quote, technology adoption, and transactional growth across Canada, with preferred placement in Eastern Canada for balanced regional coverage.

Responsibilities include building strong vendor relationships, ensuring quotes are available, and processing orders in SAP while tracking lead times and delivery status.

Qualifications

• Bachelor’s degree preferred, High School Diploma or GED required.
• 1-3 years of prior sales or industry experience is required.
• Customer-centric mentality.
• Excellent professional written, verbal, and interpersonal communication skills.
• Ability to multi-task and prioritize in a rapidly changing environment.
• Positive attitude, goal-oriented, and driven by excellent customer experience.
• Flexible and solutions-oriented.

Responsibilities

• Quickly building strong relationships with internal Ryerson employees and external vendors.
• Ensuring quoted material is available.
• Sourcing alternative material options when quoted material is not available; arranging quotes and shipments through third party vendors.
• Sourcing material both internal and external to support customers' requests.
• Creating and modifying orders within SAP.
• Keeps internal employees informed about order tracking and lead times throughout the sales process.
• Uses critical thinking to solve problems to efficiently provide a delivered product to the customer within the allotted time.
• Keeps detailed records of tracking of material.
• Other duties as assigned by management.

Skills

Sales experience

Customer focus

Multitasking

Communication skills

Education

Bachelor's degree preferred

Tools

SAP

Job description

Ryerson Canada is seeking a Sales Operations Specialist to deliver exceptional internal and external customer experiences. The role drives speed-to-quote, technology adoption, and transactional growth across Canada, with preferred placement in Eastern Canada for balanced regional coverage.

Responsibilities include building strong vendor relationships, ensuring quotes are available, and processing orders in SAP while tracking lead times and delivery status.