Sales Lead & Team Coach — Drive Results

Swatch Group; Toronto; On-site; CAD 23,000 - 33,000; Full time

Job summary

Swatch Group is seeking a Sales Lead to join our Toronto area store. You will report to the Store Manager and coach sales associates to achieve performance goals, while upholding Swatch Core Competencies: Customer Focus, Drive for Results, Team Building, Creativity, and Integrity.

The role emphasizes customer service excellence, operational accuracy, and brand-aligned visual merchandising, with base pay starting at $20.20 per hour plus a monthly performance bonus.

Qualifications

• Experience in a retail or customer service role.
• Ability to coach sales associates to meet targets.
• Strong product knowledge and brand presentation.

Responsibilities

• Lead by example in delivering outstanding customer service and drive sales targets.
• Support store management with daily operations, ensuring accuracy in transactions and stock reporting.
• Maintain and execute visual merchandising standards aligned with brand guidelines.

Skills

Customer service

Sales coaching

Product knowledge

Job description

Swatch Group is seeking a Sales Lead to join our Toronto area store. You will report to the Store Manager and coach sales associates to achieve performance goals, while upholding Swatch Core Competencies: Customer Focus, Drive for Results, Team Building, Creativity, and Integrity.

The role emphasizes customer service excellence, operational accuracy, and brand-aligned visual merchandising, with base pay starting at $20.20 per hour plus a monthly performance bonus.