Store Manager (Conestoga Mall)

Swatch Group; Southwestern Ontario; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

RRSP contributions with company match

Company discount

Life insurance

Paid Vacations

Job summary

Swatch Group is seeking a Store Manager in Ontario to lead store operations and sales growth. You will report to the Brand Manager, drive staff performance, ensure customer service excellence, and uphold Swatch Core Competencies across the team.

The role involves handling daily operations, schedules, payroll, and compliance while maintaining store presentation and brand standards. Strong leadership and customer-focused mindset are essential.

Qualifications

• 3+ years retail leadership experience.
• 5+ years customer service experience.

Responsibilities

• Deliver exceptional customer service and drive sales by coaching the team to meet targets.
• Manage daily operations, staffing, payroll, inventory processes and timely reporting.
• Oversee recruitment, training, and performance development to maintain a high-performing store team.
• Execute visual merchandising and store presentation in line with company standards.
• Maintain safety, policy compliance and act as a role model for procedures.

Skills

Customer Service

Leadership

Operations

Visual Merchandising

Compliance

Staff Scheduling

Payroll

Tools

MS Office

Job description

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

As a Store Manager, you'll directly report to the Brand Manager and take full responsibility for the business's overall management. Your key role includes ensuring strict adherence to company policies and procedures, driving sales by motivating staff, and providing exceptional customer service to foster sales growth. You will execute and meet operational objectives, possessing Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $60 ,000.00 plus monthly performance bonus.

Benefits:

• RRSP contributions with company match
• Company discount
• Life insurance
• Paid Vacations

Responsibilities include:

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Must be a self-starter who works well independently and in team environments.
• Ability to communicate in a clear concise and understandable manner.
• Effective leadership skills to mentor and motivate retail team.
• Results oriented with a high level of energy and enthusiasm.

Professional requirements

• At least 3 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• At least 5 years of customer service experience.