Full-Time Sales Lead / Key Holder (Rideau Centre)

Swatch Group; Toronto, Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits (dental & vision)

Life insurance

RRSP with company match

Company discount

Job summary

Swatch Group is seeking a Sales Lead in Canada to drive customer service excellence and supervise sales associates. You will coach staff to achieve sales targets while embodying Swatch Core Competencies and managing day-to-day operations, including inventory control and POS processes.

Starting base pay is $20.20 per hour with a monthly performance bonus, plus benefits such as health, life insurance, RRSP with company match, and employee discounts. Full-time position with minimum 35 hours weekly.

Qualifications

• Experience leading retail teams or supervising sales staff.
• Ability to coach associates to meet and exceed sales targets.
• Strong knowledge of in-store merchandising principles.

Responsibilities

• Lead by example to deliver outstanding customer service and coach the team to meet sales targets.
• Support store management in daily operations and ensure accuracy in transactions and inventory reporting.
• Execute and maintain visual merchandising standards aligning with brand directives.
• Uphold safety standards and company policies in all procedures.

Skills

Customer service

Sales coaching

Visual merchandising

Inventory control

Job description

Job description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity. Starting base pay of $20.20 per hour plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Employment Status Full-Time, Minimum 35 hours per week on average. Full -Time employees must maintain open availability to meet the needs of the business and may be required to work more than 35 hours a week, certain holidays and blackout dates.

Working Conditions: Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.