Full-Time Sales Lead (Yorkdale Shopping Centre)

Swatch Group; Toronto; On-site; CAD 23,000 - 33,000; Full time

Job summary

Swatch Group is seeking a Sales Lead to join our Toronto area store. You will report to the Store Manager and coach sales associates to achieve performance goals, while upholding Swatch Core Competencies: Customer Focus, Drive for Results, Team Building, Creativity, and Integrity.

The role emphasizes customer service excellence, operational accuracy, and brand-aligned visual merchandising, with base pay starting at $20.20 per hour plus a monthly performance bonus.

Qualifications

• Experience in a retail or customer service role.
• Ability to coach sales associates to meet targets.
• Strong product knowledge and brand presentation.

Responsibilities

• Lead by example in delivering outstanding customer service and drive sales targets.
• Support store management with daily operations, ensuring accuracy in transactions and stock reporting.
• Maintain and execute visual merchandising standards aligned with brand guidelines.

Skills

Customer service

Sales coaching

Product knowledge

Job description

Job description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.
Starting base pay of $20.20 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Working Conditions:
Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.