Retail Sales Lead & Key Holder — Lead, Coach & Store Ops

Swatch Group; Toronto, Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits (dental & vision)

Life insurance

RRSP with company match

Company discount

Job summary

Swatch Group is seeking a Sales Lead in Canada to drive customer service excellence and supervise sales associates. You will coach staff to achieve sales targets while embodying Swatch Core Competencies and managing day-to-day operations, including inventory control and POS processes.

Starting base pay is $20.20 per hour with a monthly performance bonus, plus benefits such as health, life insurance, RRSP with company match, and employee discounts. Full-time position with minimum 35 hours weekly.

Qualifications

• Experience leading retail teams or supervising sales staff.
• Ability to coach associates to meet and exceed sales targets.
• Strong knowledge of in-store merchandising principles.

Responsibilities

• Lead by example to deliver outstanding customer service and coach the team to meet sales targets.
• Support store management in daily operations and ensure accuracy in transactions and inventory reporting.
• Execute and maintain visual merchandising standards aligning with brand directives.
• Uphold safety standards and company policies in all procedures.

Skills

Customer service

Sales coaching

Visual merchandising

Inventory control

Job description

Swatch Group is seeking a Sales Lead in Canada to drive customer service excellence and supervise sales associates. You will coach staff to achieve sales targets while embodying Swatch Core Competencies and managing day-to-day operations, including inventory control and POS processes.

Starting base pay is $20.20 per hour with a monthly performance bonus, plus benefits such as health, life insurance, RRSP with company match, and employee discounts. Full-time position with minimum 35 hours weekly.