Sales-Driven Guest Experience Guide (Front Desk)

The NOW Bethesda; Raleigh; On-site; CAD 28,000 - 34,000; Full time

Job summary

The NOW Bethesda is looking for an Experience Guide (Front Desk Associate) in Raleigh, Newfoundland and Labrador. This role involves creating a welcoming guest experience, recommending services and upgrades, and managing appointments in a fast-paced environment. Ideal candidates are friendly, outgoing, and possess a strong sales mindset. Required flexibility in scheduling with availability for evenings, weekends, and holidays. Competitive hourly pay ranging from $15.00 to $18.00.

Qualifications

• Strong sales mindset with confidence recommending services and upgrades.
• Excellent communication and active listening skills.
• Friendly, outgoing, and guest-focused personality.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Create a warm, welcoming guest experience from check-in to check-out.
• Confidently recommend upgrades and drive membership and sales performance.
• Book, adjust, and manage appointments accurately in a fast-paced system.
• Resolve guest concerns with professionalism and care.

Skills

Sales mindset

Communication skills

Multitasking

Detail-oriented

Team player

Job description

Future Opening: Experience Guide (Front Desk Associate)

• Paid time off
• 401(k) matching
• Free food & snacks
• Opportunity for advancement

Join a high-energy wellness team where guest experience, sales, and culture all come together.

At The NOW Massage Midtown Raleigh & Wake Forest, we’re more than a boutique spa - we’re a fast-paced, guest-focused environment where Experience Guides set the tone for every visit. If you love people, thrive in a sales-driven role, and enjoy working in a supportive team culture, this is where you’ll fit in.

You’ll be the first impression, the last impression, and a key driver of our guest experience and boutique success.

Schedule & Availability

• Must be available for flexible scheduling, including evenings, weekends, and holidays
• Hours of Operation:
  • Sunday: 10am–7pm
  • Monday–Saturday: 9am–8pm
• High-volume, fast-paced environment where shifts stay busy and engaging

What We Offer

We believe great service starts with taking care of our team.

• Health Insurance (30+ hours/week eligible)
• Paid Time Off (PTO accrual)
• Free Monthly Massages (prioritize your own wellness)
• Monthly Sales Bonus Program (performance-driven earning potential)
• 401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week)
• Flexible Scheduling
• Complimentary snacks & team perks
• Growth opportunities within a rapidly expanding brand

What You’ll Do

As an Experience Guide, you are the heartbeat of the boutique and a key driver of revenue and guest satisfaction.

• Create a warm, welcoming guest experience from check-in to check-out
• Confidently recommend upgrades and drive membership and sales performance
• Book, adjust, and manage appointments accurately in a fast-paced system
• Handle guest payments and transactions with attention to detail
• Maintain boutique standards before, during, and after shifts
• Support team members and leadership to ensure smooth daily operations
• Resolve guest concerns with professionalism and care

What We’re Looking For

• Strong sales mindset with confidence recommending services and upgrades
• Excellent communication and active listening skills
• Friendly, outgoing, and guest-focused personality
• Ability to multitask and stay organized in a busy environment
• Detail-oriented with strong problem-solving skills
• Team player who contributes to a positive work culture
• Prior sales or customer service experience preferred, not required

Our Culture

The NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated under shared ownership. As one of the first NOW locations, we take pride in fostering a warm, supportive, and uplifting environment for both our guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected.

We live by:

• Kindness is Magic — every interaction matters
• Everyone Belongs — individuality is respected and valued
• Stronger Together — teamwork is non-negotiable
• Shared Effort, Shared Success — we grow together
• Commitment to Excellence — we take pride in what we deliver

We believe wellness starts with the people who deliver it.

About The NOW Massage

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.

Apply Today

If you’re energized by people, motivated by performance, and excited to grow in a wellness-driven, high-volume environment—we’d love to meet you.

Apply now or stop by the boutique for a tour and experience The NOW for yourself.

Compensation: $15.00 - $18.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com .

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.

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Aesthetically-inspiring work environment

Growth potential

All supplies are provided

$100/year Wellness Reward

Continuing Education Reimbursement

I have been a licensed massage therapist for 15 years. I've worked in an array of atmospheres. There is definitely a huge difference between working for someone versus working alongside someone. The NOW offers a personal and loving environment. The owners are genuine, generous and benevolent with staff.
The sincerity from management is undeniable! Also, the appreciation and consideration that I receive from front desk associates is phenomenal! Last but not least, the camaraderie shared between the therapists has been unmatched. Those are only a few of the reasons I am loyal and proud to be a part of this company and all of their endeavors! Do not pass up this opportunity!

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