Experience Guide (Front Desk Associate)

The NOW Midtown Raleigh

Raleigh

On-site

CAD 28,191 - 33,829

Part time

14 days+

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Benefits offered by this job

Health Insurance

Paid Time Off

Free Monthly Massages

Monthly Sales Bonus Program

401(k) Retirement Plan

Flexible Scheduling

Complimentary snacks

Job summary

The NOW Midtown Raleigh is seeking an Experience Guide (Front Desk Associate) to create a memorable guest experience. The ideal candidate will thrive in a sales-driven, high-energy environment. Responsibilities include managing guest appointments, recommending services, and ensuring a welcoming atmosphere. This position offers flexible scheduling, health insurance, and a monthly bonus program, with compensation ranging from $15 to $18 per hour. Join a supportive team dedicated to excellence and growth within our expanding brand.

Qualifications

Prior sales or customer service experience preferred but not required.
Ability to multitask and stay organized in a busy environment.
Detail-oriented with strong problem-solving skills.

Responsibilities

Create a warm, welcoming guest experience from check-in to check-out.
Confidently recommend upgrades and drive membership and sales performance.
Book, adjust, and manage appointments accurately.
Handle guest payments and transactions with attention to detail.
Resolve guest concerns with professionalism and care.

Skills

Sales mindset

Communication skills

Customer service experience

Organizational skills

Problem-solving

Job description

Future Opening: Experience Guide (Front Desk Associate)

Join a high-energy wellness team where guest experience, sales, and culture all come together. At The NOW Massage Midtown Raleigh & Wake Forest, Experience Guides set the tone for every visit. If you love people, thrive in a sales‑driven role, and enjoy working in a supportive team culture, this is where you’ll fit in.

Schedule & Availability

Must be available for flexible scheduling, including evenings, weekends, and holidays
Hours of Operation:
- Sunday: 10am–7pm
- Monday–Saturday: 9am–8pm
High‑volume, fast‑paced environment where shifts stay busy and engaging

What We Offer

Health Insurance (30+ hours/week eligible)
Paid Time Off (PTO accrual)
Free Monthly Massages
Monthly Sales Bonus Program
401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week)
Flexible Scheduling
Complimentary snacks & team perks
Growth opportunities within a rapidly expanding brand

What You’ll Do

Create a warm, welcoming guest experience from check‑in to check‑out
Confidently recommend upgrades and drive membership and sales performance
Book, adjust, and manage appointments accurately in a fast‑paced system
Handle guest payments and transactions with attention to detail
Maintain boutique standards before, during, and after shifts
Support team members and leadership to ensure smooth daily operations
Resolve guest concerns with professionalism and care

What We’re Looking For

Strong sales mindset with confidence recommending services and upgrades
Excellent communication and active listening skills
Friendly, outgoing, and guest‑focused personality
Ability to multitask and stay organized in a busy environment
Detail‑oriented with strong problem‑solving skills
Team player who contributes to a positive work culture
Prior sales or customer service experience preferred, not required

Our Culture

The NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated under shared ownership. As one of the first NOW locations, we take pride in fostering a warm, supportive, and uplifting environment for both our guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected.

We live by: