Guest Experience Concierge | Front Desk Pro

Concord Hospitality Enterprises Co.; St. Louis; Vor Ort; CAD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Life insurance

Disability insurance (Short/Long Term)

401k with company match

Discounted room rates

Training & development

Zusammenfassung

Concord Hospitality Enterprises Co. in St. Louis, PEI, Canada, seeks a Front Desk Clerk to welcome guests and deliver attentive service, handling check-ins/outs and reservations with a smile to ensure memorable stays.

The role requires strong communication, basic computer skills, and multitasking in a fast-paced environment. A flexible schedule including evenings, weekends, and holidays is needed.

Qualifikationen

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Aufgaben

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Kenntnisse

Communication

Guest service

Cash handling

Multitasking

Computer basics

Ausbildung

High school diploma

Tools

None

Jobbeschreibung

Concord Hospitality Enterprises Co. in St. Louis, PEI, Canada, seeks a Front Desk Clerk to welcome guests and deliver attentive service, handling check-ins/outs and reservations with a smile to ensure memorable stays.

The role requires strong communication, basic computer skills, and multitasking in a fast-paced environment. A flexible schedule including evenings, weekends, and holidays is needed.