Sales Development Representative

Tbwa Chiat/Day Inc; Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

An innovative AI customer service company is seeking a Sales Development Representative to be the first point of contact for potential clients. In this hybrid role, you will undergo comprehensive training to master the product and utilize various sales tools. You'll engage with prospective clients, understand their challenges, and showcase how the company's AI solutions can meet their needs. This is an exciting opportunity to contribute to the growth of a pioneering firm in the AI space while developing your skills in a supportive and dynamic environment.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Employee & Family Assistance Plan

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to Cutting-Edge AI Tools

Hands-On with LLMs

Qualifications

• Excellent communication skills are essential for this role.
• Previous SaaS experience is a plus, but not required.

Responsibilities

• Craft and deploy personalized omni-channel campaigns.
• Qualify prospective clients through video and phone calls.
• Collaborate with Account Executives to build relationships.

Skills

Verbal Communication

Written Communication

Results-driven

Cold Calling

Creativity

Curiosity

Tools

Salesforce

Outreach

LinkedIn

Gong

Vidyard

Job description

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

As a Sales Development Representative, you are representing Ada as the first point of contact with potential clients. You'll become an expert on communicating the value of our AI Agents, consulting with prospective clients across different industries, learning about their business challenges and goals, and how Ada can help. You'll go through an amazing training program where you'll gain product knowledge and learn to use a variety of sales tools. If you are looking forward to rolling up your sleeves and making an impact not only on Ada's growth but on the success of the businesses you'll be working with, this role is definitely for you.

Please note: this is a hybrid position with an expectation to work from the Toronto office 4 days per week.

About You

• You have excellent written and verbal communication skills.
• You’re results-driven but the team is greater than the sum of its parts.
• You are deeply curious, crave feedback, and are excited about learning in an accelerated environment.
• You are highly motivated and love to make cold calls.
• You are an outside-the-box thinker; this job will test your creativity and adaptability.
• Previous SaaS experience is a plus, but there are many pathways to sales success!

Outcomes

• Crafting and deploying personalized omni-channel campaigns to prospective clients.
• Qualifying prospective clients on video and phone calls.
• Becoming an Ada product expert.
• Developing new outbound prospecting strategies, and optimizing existing ones.
• Using modern sales tools including Outreach, LinkedIn, Gong, Vidyard, and Salesforce.
• Collaborating with Account Executives to build long-term relationships with new accounts.

The expected salary range for this position is $50,000 - $60,000 base with an on-target earnings (OTE) of $80,000 - $86,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

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