Sales Coordinator - Quebec

InnovMetric Software; Quebec; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work schedule

Teleworking option

Group insurance

EFAP

Tea, coffee, and parking

Sports and social activities

Job summary

InnovMetric is seeking a Sales Coordinator to support global distribution and internal teams. You will process partner requests, analyze needs, ensure data integrity in CRM, and drive continuous improvement while maintaining high customer service levels.

The role requires 3+ years in a similar position, bilingual French/English, and proficiency with MS 365 and CRM systems. Flexible schedule and potential teleworking are offered.

Qualifications

• Hold a degree in business administration or another relevant field.
• Have at least 3 years of experience in a similar role.
• Demonstrate thoroughness and attention to detail.
• Deliver high-quality customer service and build strong relationships with partners.
• Apply sound professional judgment and strong analytical skills when handling requests.
• Collaborate effectively with stakeholders across the organization.

Responsibilities

• Process and follow up on partner requests related to pricing, commercial terms, licenses, orders, and renewals.
• Analyze business requests submitted by partners for approval, recommend solutions that meet their needs, and ensure compliance with business rules.
• Apply policies, procedures, and business rules consistently by obtaining the approvals required to process requests.
• Ensure the integrity and accuracy of business, customer, and partner data in the CRM and other business systems.
• Guide partners in effectively using tools, processes, and best practices to support their operations and build strong relationships.
• Contribute to the continuous improvement, standardization, and optimization of team processes and practices.

Skills

Customer service

Analytical skills

Stakeholder collaboration

Multi-tasking

MS 365

Education

Business administration degree

Tools

CRM software

Excel

PowerPoint

Job description

Overview

Are you detail-oriented, customer-focused, and skilled at finding solutions? Do you enjoy collaborating with different stakeholders and taking on challenges in a dynamic environment? If so, this opportunity is for you!

As a Sales Coordinator, you will play an active role in supporting our sales operations while working with colleagues and partners across the globe.

Reporting to the Lead Operations Coordinator, Distribution, you will serve as a key point of contact for our global distributor network and internal teams. You will help deliver an exceptional customer experience by handling requests efficiently, coordinating with the various stakeholders involved, and adhering to business processes and rules.

Responsibilities

• Process and follow up on partner requests related to pricing, commercial terms, licenses, orders, and renewals
• Analyze business requests submitted by partners for approval, recommend solutions that meet their needs, and ensure compliance with business rules
• Apply policies, procedures, and business rules consistently by obtaining the approvals required to process requests
• Ensure the integrity and accuracy of business, customer, and partner data in the CRM and other business systems
• Guide partners in effectively using tools, processes, and best practices to support their operations and build strong relationships.
• Contribute to the continuous improvement, standardization, and optimization of team processes and practices

Qualifications

• Hold a degree in business administration or another relevant field
• Have at least 3 years of experience in a similar role
• Demonstrate thoroughness and attention to detail
• Deliver high-quality customer service and build strong relationships with partners
• Apply sound professional judgment and strong analytical skills when handling requests
• Collaborate effectively with stakeholders across the organization
• Communicate in French and English at an intermediate to advanced level, both spoken and written
• Possess a good working knowledge of Microsoft 365 applications, including Excel, Word, and PowerPoint
• Be able to use CRM software effectively (an asset)
• Manage multiple priorities simultaneously

InnovMetric offers excellent working conditions:

• Flexible work schedule, allowing for a good balance between personal and professional life
• Possibility of teleworking
• Competitive salary and bonus system
• Group insurance and telemedicine service
• Employee and Family Assistance Program (EFAP)
• Free tea, coffee, and parking
• Sports and social activities as well as IMBand music group (check it out onYoutube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.