Sales Coordinator (Customer Service Representative)

Quarterback Transportation; Toronto; Hybrid; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefit package

Growth opportunities

Team events

Game room

Gym membership

Hybrid work model (3 days in office)

Job summary

Quarterback Transportation in Toronto, ON is seeking a driven Sales Coordinator to join our growing team. This hybrid role offers three days in office with others remote, and a path to advance within a fast-growing freight brokerage.

You will handle order intake, enter data into our TMS, prepare pricing for RFPs, and build strong relationships with customers and shippers. If you excel at communication and teamwork, apply now.

Qualifications

• Minimum 2 years in customer service.
• Experience as a sales coordinator is an asset.
• Strong written and spoken English.
• Proficient with computers and typing speed.
• Ability to build relationships in a team.

Responsibilities

• Communicate with decision makers and facility reps daily about pickups and deliveries.
• Accept orders via phone, email, portals, and EDI.
• Enter and audit orders in the TMS.
• Schedule pickups and deliveries with shippers and receivers.
• Resolve operational issues like delays and missing information.
• Monitor orders in the TMS and escalate to Operations.
• Maintain account data in the TMS.
• Prepare pricing for RFP submissions.
• Update prospects in Salesforce.
• Assist with other duties as required.

Skills

Customer service

Sales coordination

English proficiency

Computer skills

Tools

Salesforce

Job description

At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.

By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.

We are looking for an outgoing, determined, and driven Sales Coordinator to join our expanding team!

Hybrid Work Model

Who Are We?

Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON, and Cincinnati, OH. We have been considered one of GROWTH 500’s fastest growing companies for the past five years. We specialize in truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!

Responsibilities & Duties:

• Communicating with decision makers and facility reps on a day-to-day basis regarding pickups and deliveries
• Accepting customer orders via phone, email, portals, and EDI
• Entering and auditing orders in TMS
• Coordinating and scheduling desired pickup and delivery appointments with shippers and receivers
• Handling and resolving any issues from operations regarding shipments i.e. delivery delays, missing account information and documents
• Monitoring available orders in TMS and escalating with Operations accordingly
• Entering and updating account data into TMS
• Compiling sales data to create daily and monthly reports on revenue, targets, etc.
• Coordinating with Accounting department to obtain credit for accounts
• Prepare pricing for RFP submission
• Update, remove and add prospects in Salesforce
• Other duties as required
  

Qualifications:

• 2 years of previous customer service experience
• Previous experience as a sales coordinator is an asset
• Strong command of the English language
• Excellent computer and typing skills
• Ability to work in a team environment and build strong relationships

Perks of working at Quarterback:

• Competitive compensation package
• Comprehensive benefit package
• Growing, fast-paced company with opportunity for advancement
• Strong team oriented culture with numerous events organized throughout the year
• Game room
• Gym membership
• Hybrid Work model (3 days in office)

Salary Range - $40K - $44K (with bonus)

Quarterback Transportationis an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative