Key Account Coordinator

Charger Logistics Inc.; Brampton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Healthcare Benefit Package

Career Growth

Job summary

A logistics company based in Brampton is seeking a motivated individual for a full-time customer service role. The ideal candidate has experience in account management, particularly in transportation and logistics, and is skilled in communication and customer service. This entry-level position offers competitive salary and opportunities for career growth. The successful candidate will be responsible for managing customer relationships and supporting sales initiatives within the organization.

Qualifications

• 1-2 years of account management experience in transportation and logistics is an asset.
• 3+ years of sales and account management experience in transportation and logistics is preferred.
• Ability to function independently and in a team environment.
• Exceptional customer service, strong communication and organizational abilities.
• Ability to work independently or in a team.

Responsibilities

• Build relationships with customers through constant communication.
• Manage customer expectations and provide exceptional service.
• Work with the Implementation team to ensure pricing accuracy.
• Participate in rate calculations and customer presentations.
• Ensure customer commitments are met through collaboration with internal teams.
• Ensure commitments are met by coordinating with internal teams.
• Identify, pursue and build new business relationships in the target market.
• Support Customer Service Manager to deliver optimal transportation solutions.
• Maintain a client/prospect/vendor database.
• Monitor market conditions and competitors' offerings.
• Coordinate meetings with prospects and current customers with VP of Sales/CS.

Skills

Customer service skills

Communication skills

Analytical skills

Organizational skills

Organizational skills

Independent work

Education

Recent college or university degree in Sales & Marketing or Business-related field

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

Responsibilities

• Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met.
• Manage customer expectations and provide exceptional customer service.
• Work with Implementation team on successful opportunities to ensure accuracy in our pricing program.
• Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
• Participate in rate calculations, report preparation and customer presentations for all large-spend bids.
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
• Identify, manage and build new business relationship in the target market.
• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
• Maintain a database of clients, prospects, partners and vendors.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Consult with clients to resolve problems and to provide ongoing support.
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.

Requirements

• 1-2 years of account management experience in transportation and logistics field would be an asset.
• Recent college or university degree in Sales & Marketing or Business-related field is required.
• 3+ years of sales and account management experience in transportation and logistics field is preferred.
• Exceptional customer service skills, embraces the concept of both the internal and external customer.
• Excellent communication, analytical and organizational skills.
• Ability to function independently with little or no supervision as well as function in a team environment.

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Truck Transportation