Sales Coordinator

Kaizen Lab Inc.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Wellness account

Healthcare spending account

Holiday week off

Growth opportunities

Job summary

Contemporary Office Interiors (COI) is seeking a Sales Coordinator to support the sales process and help meet annual sales goals by assisting the sales team with customer requirements for products and services before the order package is created. The role requires regular communication with internal and external customers to ensure orders align with company guidelines and preserve brand integrity.

The position is full-time, based in our Toronto office, with standard hours and occasional extended

Qualifications

• Customer-focused service orientation and strong communication skills.
• Experience supporting a sales team and coordinating projects.
• Familiarity with furniture dealership or interior design industry is a plus.

Responsibilities

• Attend sales, team, and customer meetings as required.
• Assist with development of proposals and prints for sales presentations.
• Ensure documentation standards and dealership processes are followed.
• Work with team to achieve annual sales goals and business objectives.
• Prepare quotations and provide product research as needed.
• Coordinate front-end order requirements and provide customer support.

Skills

Customer service

Sales support

Project coordination

Administrative tasks

Furniture industry knowledge

Job description

THE ROLE

The Sales Coordinatorworks closely with and supports the sales process in meeting annual sales goalsby assisting the sales team with their customer requirements for products andservices prior to creation of the order package.

This role requires regular communication withboth internal and external customers regarding order/project product andservice requirements; ensuring the orders are in line with company guidelinesand maintain integrity and brand image.

WHATDO WE OFFER

Weoffer competitive health benefits, wellness and healthcare spending accounts,and a holiday package that includes the week between Christmas and New Year’soff. You’ll also be joining the team as we continue to grow, so growthopportunities abound if you exhibit the knowledge, expertise, and passion togrow with the organization.

Thisis a full-time permanent position, working out of our impeccably designed andfurnished office. You’ll mostly work from Monday to Friday, with irregular orextended hours as projects demand. Wehave a strong corporate culture and you will get to work with a team of engagedand motivated individuals.

THE DAY TO DAY

The successful applicant will also beresponsible for the following:

• Attendsales, team, and customer meetings as required
• Assist sales with the development of the proposal/RFP and print for sales presentation to customer
• Ensure documentation standards are maintained for all account activities; ensures Customer First dealership process and procedures are followed
• Work cooperatively with team members to achieve annual sales goals and business objectives
• Maintain a high level of service and accuracy within assigned duties
• Assist sales and other project team members in pricing, product research, sourcing new products and technical order information i.e. C.O.M. requirements, custom requirements, etc.
• Assist sales with the preparation of the quotation, reviews the quote and prints it for sales presentation to customer
• Provide spec checks for sales representatives on ancillary quotations prior to presentation to client
• Communicate with internal and external customers regarding order requirements and provides additional support throughout the front end of the order fulfillment process, as required
• Develop ancillary product specifications; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
• Initiate service quotes for deliveries, small orders and major orders
• Under the direction of Sales, applies costs and sell amounts for all products and services, based on contract pricing, gross margin guidelines and established service pricing
• Respond to customer requests and determines scope of work; defines installation requirements based on customer's request
• Arrange loaner product for customer trial
• Provide clarifications and answers for customer's questions regarding quotation or order issues
• Assist with resolving any acknowledgement discrepancies with vendor
• Ensure Customer First standards of performance are met for all customer work activities
• Provideprofessional customer interface and customer relations throughout project

YOUBRING THE FOLLOWING

Youare focused on the customer and have an attitude that shows a strong commitmentto customer satisfaction. Yourexperience in project coordination, customer service or a technicaladministrative role supporting interior design or a sales team has alreadycreated a solid foundation for this role.Ideally, you will have worked in a furniture dealership and understandthe industry. Being LEED certified orworking towards it is considered an asset. Strong administrative andorganizational skills are essential to the success of this role.

Theseare complex sales, where you’ll manage competing priorities, multiple internaland external stakeholders, and varying deliverables. Your experience in asimilarly complex sales environment will be crucial for your success here. Thenumber of projects you’ll have on the go at any given time will vary dependingon their size and scope.

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTTCertified Construction Partner, Architectural Walls and Commercial Flooring provider.We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office inCalgary. We prioritize people, productivity and value to create more than aplace to work— we create a space to succeed.

We're proud of our half-century legacy as a company.Our talented people have brought us to where we are today. COI is andhas been honoured to have a passionate team that's committed to creatingexceptional spaces that inspire you to be your best.

We believe in the power of diversity and the power of teamwork.We need both collaboration and individual responsibility to organizeeffectively around our customer's problems.

Please Note:All resumes are reviewed by a member of our HR team. AI tools may be used during the interview process to assist with recording and evaluating interviews.