Account Manager - Healthcare

COI; Vancouver; On-site; CAD 70,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Wellness spending accounts

Holiday week off (Christmas–New Year)

Job summary

COI is seeking an Account Manager (Healthcare) to grow existing accounts and win new business from healthcare organizations in Vancouver. You will be the single point of contact for dealer activities and lead the account team to deliver projects on time and to spec.

You will cultivate relationships with healthcare administrators, facility managers, clinical planners, and A&D partners, coordinating orders, service requests, and installations.

Qualifications

• Sales experience in healthcare or related field.
• Strong relationship-building and consultative selling approach.
• Ability to manage multiple projects and stakeholders.

Responsibilities

• Hunt new business opportunities by connecting with healthcare administrators, facility managers, clinical planners, A&D firms, CRE partners, GC’s and Project Managers.
• Coordinate all dealer activities, services, orders and personnel for each assigned healthcare account.
• Provide timely responses to customer requests for products, services and information.
• Understand healthcare customers’ needs, goals, workflows, regulatory considerations, and satisfaction criteria; propose improvements.
• Maintain relationships with healthcare client personnel and third parties (contractors, A&D firms, clinical consultants).
• Oversee healthcare customer projects and work orders; direct the dealer team for implementation.
• Ensure close of sale by obtaining signed orders, purchase orders and deposits as required.
• Manage project scope and changes to keep customer and dealership satisfied.
• Prepare documents for RFPs, RFQs, bids and tenders in healthcare procurement processes.
• Ensure documentation standards are maintained for all account activities with a customer-first approach.

Skills

Healthcare sales

Relationship management

Project management

Administrative skills

Job description

THE ROLE

We believe in the power of diversity and the power of teamwork. We need both collaborative and individual responsibility to organize effectively around our customer's problems.

Reporting into the Director - Healthcare, this role - Account Manager (Healthcare) is responsible for creatively growing existing accounts, finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team.

What We Offer

• competitive health benefits
• wellness and healthcare spending accounts
• holiday package that includes the week between Christmas and New Year’s off
• growth opportunities as we grow, for those who exhibit knowledge, expertise, and passion to grow with the organization

This is a full-time permanent position, working out of our impeccably designed and furnished office.

Compensation for this position includes a base salary plus commission incentives.

You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand.

THE DAY TO DAY

• Passionately hunt new business opportunities growing your funnel by connecting with your wide network of healthcare administrators, facility managers, clinical planners, A&D firms specializing in healthcare, CRE partners, GC’s and Project Managers.
• Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned healthcare account and is responsible for the account team’s performance.
• Provide timely response to healthcare customers’ requests for products, services and/or information.
• Maintain comprehensive understanding of healthcare customers’ needs, corporate goals, clinical workflows, regulatory considerations, and satisfaction/performance criteria, proposing ways to enhance their spaces for patients, staff, and visitors.
• Responsible for all client relations and on-going relationships with healthcare client personnel, and client third parties (contractors, A&D firms, clinical consultants, etc.).
• Oversee all healthcare customer projects and work orders; direct the dealer team for implementation of customer orders and service requests.
• Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required.
• Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both the healthcare customer and dealership are satisfied.
• Prepare documents for RFPs, RFQs, bids and tenders specific to healthcare procurement processes.
• Ensure documentation standards are maintained on all healthcare account activities with a customer‑first service level following processes and procedures.
• Specify product, pricing, product research, sourcing new products and technical order information including custom requirements suited for healthcare environments (cleanability, infection control, durability). Initiate the service quote requests for deliveries of small and major healthcare orders.
• Work with manufacturers to obtain lead times, contracts, discounts and pricing for healthcare order quotes.
• Provide administrative support to ensure accuracy of healthcare orders and a positive customer experience as needed.

YOU BRING THE FOLLOWING

Your sales background allows you to problem solve using design thinking throughout the sales process along with your in-depth knowledge of their business and needs winning you a seat at the table as a trusted advisor in planning discussions. When a client is ready to order, you will manage expectations from the outset to the finish line. Your clients will know how their project is progressing in relation to key timelines. A strong understanding of relationship management, project management and solid administrative skills are going to be key to the success of this role.

These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your experience in a similarly complex sales environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope.

About Us

Contemporary Office Interiors (COI) is a privately‑owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto, and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We’re proud of our half‑century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best.

Please note: All resumes are reviewed by a member of our HR team. AI tools may be used during the interview process to assist with recording and evaluating interviews.

This position is for an existing vacancy.