Showroom Coordinator - Contract

Socket.dev; Calgary; On-site; CAD 52,000 - 66,000; Full time

Job summary

Teknion's Calgary Showroom is seeking a Showroom Coordinator to be the face of our brand, delivering a superlative guest experience from welcome to wrap-up. You will manage hospitality for client visits, meetings, tours, and events, coordinating catering, AV, and logistics to ensure flawless presentations.

The ideal candidate is a proactive, detail-oriented self-starter with strong communication and organizational skills.

Qualifications

• Post-Secondary education in Hospitality Management, Business Administration, Sales, or Marketing or equivalent.
• Minimum 3 years in high-end hospitality, service, or executive support environment with client-facing focus.
• Strong business acumen and understanding of showroom impact on sales pipeline.
• Highly organized with proven multitasking ability.
• Resourceful, detail-oriented and flexible, with ability to work independently.
• Process-driven and capable of proposing new service approaches.
• Excellent interpersonal and written/verbal communication skills.
• Proficient with Microsoft 365, Adobe, and Google apps.
• Experience in a CRM environment; knowledge of office furniture or architecture/design an asset.
• Bilingual (French/English) is a strong asset.

Responsibilities

• Elevate guest impression by warmly welcoming showroom visitors and anticipating needs.
• Coordinate end-to-end hospitality for meetings, tours, and presentations, including catering and external staff.
• Provide brand ambassador support with impromptu showroom tours when needed.
• Assist with occasional after-hours events and regional showroom activities.
• Lead logistics for sales/marketing events, including guest amenities and service items.
• Maintain hygiene and operation of showroom servery areas and AV/IT equipment to prevent delays.
• Manage inventory and procurement of hosting, catering, and supplies to avoid disruption.
• Coordinate showroom product updates, installations, and delivery schedules.

Skills

Hospitality management

Client-facing

Organized

Multitask

Communication

Microsoft 365

Education

Post-secondary education in Hospitality Management, Business Administration, Sales, or Marketing

Tools

Microsoft 365 Suite

Adobe Suite

Google applications

CRM

Job description

This is a hospitality-focused and dynamic role. As the Showroom Coordinator for Teknion’s Calgary Showroom, you are the face of our brand, responsible for delivering a superlative guest experience to all visitors.

You will act as the ultimate host, ensuring every client visit—from a quick drop-in to a major presentation is flawless. This includes booking, welcoming, organizing meeting logistics, coordinating catering, and maintaining an immaculate, best-in-class product presentation area.

The ideal candidate is a confident, quick-thinking self-starter with a meticulous eye for detail and a deep commitment to service excellence. You'll combine administrative efficiency, operational oversight, and a commitment to continual improvement to ensure the showroom experience directly supports the Alberta Team in achieving regional sales objectives.

SPECIFIC RESPONSIBILITIES

Showroom Experience

• Elevate the initial guest impression by personally welcoming all showroom visitors and anticipating their needs to ensure maximum comfort and satisfaction.
• Manage the end-to-end hospitality experience for client meetings, tours, and presentations, including proactive coordination of premium catering, beverage service, and external support staff.
• Serve as a skilled brand ambassador by conducting impromptu showroom tours for unannounced guests when sales staff are unavailable.
• Provide essential support during occasional evening events and after-hours functions.
• Lead logistical coordination for sales and marketing events, including managing personalized guest amenities and service items.

Showroom Operations

• Ensure immaculate hygiene and seamless operation functionality of all client and internal servery areas, setting and managing team expectations for shared space maintenance.
• Provide instant, expert technical support for all office and AV/IT equipment to eliminate presentation delays or disruptions.
• Manage inventory and procurement of all hosting, catering, and business centre supplies to prevent service disruption.
• Manage logistics for showroom product updates and installations, coordinating required meetings, subcontractors, and delivery schedules.

Administrative & Sales Support

• Manage the financial and vendor administrative pipeline, which includes processing Purchase Orders (PO), Cheque Requests, Invoicing, and maintaining accurate Vendor Master Records.
• Coordinate and maintain various team calendars and schedules to optimize time and resource allocation.
• Maintain and track a detailed record of all customer visits and showroom engagement metrics, providing essential data for showroom and sales strategy development.
• Serve as a reliable administrative resource for the British Columbia Team, providing essential local support.
• Contribute to regional sales initiatives by assisting with the coordination and administrative assembly of Request for Proposal (RFP) responses as needed.

QUALIFICATIONS / EDUCATIONAL REQUIREMENTS

• Post-Secondary education in Hospitality Management, Business Administration, Sales, or Marketing or equivalent
• Minimum 3 years of demonstrated experience in a high-end hospitality, service, or executive support environment where meticulous presentation and client-facing skills were paramount.
• Strong business acumen with the ability to understand how the showroom experience impacts the sales pipeline.
• Highly organized with the proven ability to multitask
• Must be a resourceful, detail-oriented and flexible individual
• Ability to work effectively with multiple internal teams and external stakeholders across various functional areas. Self-motivated individual with the initiative to do things before being requested. Able to deliver results and work independently.
• Process-driven and able to conceptualize new ways of doing things and delivering services
• Excellent interpersonal and communication skills, both written and verbal.
• Proficient in Microsoft 365 Suite, Adobe Suite and Google applications
• Previous experience in a CRM environment
• Prior knowledge of the office furniture industry would be an asset
• An understanding of the Architecture and Design Industry would be an asset
• Bilingualism (French/English), both verbal and written, is a strong asset.

Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employmentand support a diverse workforce.

Teknion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential.

By applying for a position with Teknion, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Teknion's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, credit check and criminal check. You will be notified during the hiring process which checks are required by the position.