Account Manager, Window Coverings

Contemporary Office Interiors Ltd.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive health benefits

Wellness and healthcare spending accounts

Holiday package including Christmas week off

Job summary

Contemporary Office Interiors Ltd. is seeking a dedicated sales professional to manage complex sales and serve customer accounts in Toronto. This full-time permanent role involves opportunity generation, project management, and relationship management.

The successful candidate will demonstrate strong problem-solving skills, a sales background, and administrative expertise, contributing to the success of the team.

Qualifications

• Strong understanding of managing complex sales and competing priorities.
• Ability to problem solve using design thinking throughout the sales process.
• Experience in managing multiple internal and external stakeholders.

Responsibilities

• Hunt for new business opportunities and connect with your network.
• Evaluate project documents and prepare estimating takeoffs for pricing.
• Act as the single point-of-contact for coordinating accounts.

Skills

Sales background

Project management

Relationship management

Problem solving

Admin skills

Job description

THE ROLE

The role requires someone who has a professional background managing complex sales and competing priorities. The successful candidate will be responsible for Opportunity Generation, Project & Work Order Management, Sales Order Management, Organizational Interfaces, Sales Support & Administration, Quotation Management, Order Preparation and relationship management through serving of customer accounts.

WHAT WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. Growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand.

THE DAY TO DAY

• Passionately hunt new business opportunities growing your funnel by connecting with your wide network and pursuing bid opportunities in the current construction market.
• This includes calling on end users, general contractors, developers, and consultants in the construction industry.
• Be the face of our organization. Educate the customer. Be a resource and advocate for the customer.
• Seek and receive RFPs from multiple sources with the ability to fluidly prioritize based on multiple factors.
• Evaluate project documents (plans, specifications, schedules) and prepare estimating takeoffs for project pricing, applying extensive scope knowledge to formulate accurate, competitive, and thorough bid responses.
• Prepare presentation material (RFP responses and quotations) and submit for client consideration.
• Seek client feedback on submitted RFPs, demonstrating strong commitment to client/project success by offering knowledge and support through all stages of a bid process.
• Provide professional customer interface in all forms, including client review meetings to determine end results.
• Thoroughly understand the products that we offer as well as our competitors’ products.
• Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account and is responsible for account team’s performance.
• Provides timely response to customer’s requests for products, services and/or information.
• Maintain comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria proposing ways to enhance their space.
• Provide administrative support to ensure accuracy of orders and a positive customer experience as needed.

YOU BRING THE FOLLOWING

Your sales background allows you to problem solve using design thinking throughout the sales process along with your in-depth knowledge of their business and needs winning you a seat at the table as a trusted advisor in planning discussions. When a client is ready to order, you will manage expectations from the outset to the finish line. Your clients will know how their project is progressing in relation to key timelines. A strong understanding of relationship management, project management and solid administrative skills are going to be key to the success of this role. These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your experience in a similarly complex sales environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope. The team you’ll join is collaborative and successful. Your book of business will continue to grow and develop through the hard work of our Business Development team. You’ll work with them to transition accounts from their desk to yours, as their workload and clients’ needs require.

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed. We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best. We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.