Sales + Operations Coordinator

hollis+morris; Toronto; On-site; CAD 48,000 - 66,000; Full time

Benefits offered by this job

Extended health care

On-site parking

Paid time off

Work from home

Job summary

Hollis+Morris, a Toronto-based modern furniture and lighting design firm, is seeking a self-motivated Sales & Operations Coordinator to support the growing team. You will assist sales and account management initiatives, prepare quotations, and maintain CRM data while coordinating with showrooms and wholesale partners.

You will collaborate with the manufacturing team to manage order details, shipping, lead times, and customer communications, ensuring timely delivery and strong client

Qualifications

• College Diploma (or University Degree) in Marketing, Advertising, Architecture, or Interior Design preferred.
• Proven experience building relationships with clients.
• Superior communication skills – both written and verbal.
• Excellent copywriting and proofing skills with high attention to detail.
• Results-focused with strong organizational and project management skills.
• Works well independently and in a team.

Responsibilities

• Support inbound and outbound sales efforts.
• Prepare quotations, RFQs, and estimates for clients.
• Convey product knowledge including technical specifications and design.
• Maintain and grow client database in the CRM system.
• Prospect new leads through market research.
• Coordinate order details with the manufacturing team.
• Update customers on order status and delays.
• Assist with shipping/logistics and showroom coordination.
• Onboard wholesale partners and support marketing initiatives.
• Support trade shows and product launches.

Skills

Relationship building

Communication

Sales

CRM

Project management

Data entry

Copywriting

Education

College Diploma/University degree in Marketing, Advertising, Architecture, or Interior Design

Tools

CRM system

Office software

Job description

Hollis+Morris is a modern furniture and lighting design firm. Based in Toronto and having debuted 10 years ago, Hollis+Morris is rapidly expanding. With clients such as Equinox, Nobu, Starbucks, Vice Magazine, and Google, the company is quickly gaining recognition in the global market.

We are currently seeking a self-motivated Sales & Operations Coordinator to assist our growing team.

The Sales & Operations Coordinator is responsible for supporting sales and account management initiatives to ensure consistent and profitable growth of the business. The incumbent is also responsible for working alongside the Sales Representatives to support the team as needed including operational requirements as requested.

Key Responsibilities

• Support both inbound and outbound sales efforts
• Prepare quotations, RFQ's and estimates for clients.
• Convey product knowledge including technical specifications, aesthetic/design, and customization.
• Maintain and grow client database and data entry in the Company’s CRM system.
• New business prospecting and exploring leads through market research
• Communicate with the manufacturing team regarding order details, lead times, etc
• Update customers on the status of their order and act as a liaison between the shop and customer including confirming order changes, any delays, shipment tracking info, etc.
• Shipping and logistics of completed orders and supporting the shipper/packager in the shop.
• Maintain order workflow and manage delays resulting from the production team.
• Onboard and maintain relationships with wholesale partners including new products, updated pricing, pursuing marketing initiatives, etc.
• Support sales and marketing initiatives such as trade shows and product launches.
• Be present in the showroom to coordinate meetings, presentations, and host designers and customers on-site.
• Address customer service concerns in a timely, efficient, and cost-effective manner.
• Communicate all insights from customer and industry interaction (examples below) during weekly catch-up meetings and ad-hoc as requested: Examples: Prior week’s meetings and sales presentations-Upcoming meetings and sales presentations-New business and repeat customers of note-Customer comments or requests that are out of the ordinary-Inquiry trends (types of projects, products, quantities, new applications of products, project locations etc.)-Project outlooks/delays, customer expectation, etc.-Industry trends, what our competitors are doing
• Provide back-up support to the team during absences, as directed by Management.Other related projects, tasks, administrative duties as necessary to support the business

To be Successful in this role:

• College Diploma (or University Degree) in Marketing, Advertising, Architecture, or Interior Design preferred.
• Proven experience building relationships with clients
• Superior communication skills – both written and verbal.
• Excellent copywriting and proofing skills with a high attention to detail.
• Results-focused and driven to succeed with strong organizational and project management skills.
• Works well independently as well as in a team environment.
• Self-starter who goes above and beyond on tasks.
• Some evening and weekend work, as business needs require.

Job Types: Full-time, Permanent

• Extended health care
• On-site parking
• Paid time off
• Work from home

Experience:

• AP/AR: 1 year (preferred)
• Sales: 2 years (preferred)
• Furniture and/or Lighting: 1 year (preferred)