Sales Coordinator

Canlan Sports TM; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in recreational sports is seeking a passionate Sales Coordinator in Ontario. The role involves driving sales through proactive outreach, customer relationship management, and administrative duties, while supporting community engagement. Ideal candidates should possess strong sales skills and enjoy working in a collaborative environment.

Qualifications

• 1-2 years experience in sports/recreation or inside sales preferred.
• Ability to work independently and as part of a team.
• Flexible scheduling including weekends.

Responsibilities

• Manage and maintain complex operating systems related to contracts and rentals.
• Develop and promote public programs and maintain customer relationships.
• Assist in developing proactive sales strategies and performance reporting.

Skills

Sales closing

Customer service

Organizational skills

Communication skills

Education

Post-secondary diploma or degree in business, marketing, or recreation

Tools

MS Office

Database management

Social media

Job description

Etobicoke, Ontario - Cwench Centre by Canlan Sports

Canlan Sports is the largest private sector operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to innovative programming, service leadership, and world-class sports complexes. We are committed to service excellence for our customers.

Job Summary

The Sales Coordinator is an inside sales professional passionate about selling sports and recreational experiences with a competitive edge. They are responsible for uncovering additional surface sales and booking opportunities through effective management of complex surface flow, including contracts, spot rentals, public programs, third-party tournaments, birthday parties, and corporate events.

This role supports the entire sales and community outreach process: from raising awareness and promoting our products and services to maintaining ongoing communication with customers throughout their engagement.

Accountabilities

Business Goals, Planning, and Work Management

• Support adherence to Canlan's Mission, Vision, Culture, policies, procedures, and best practices.
• Manage and maintain complex operating systems related to Ice Contracts, Spot Rentals, Public Programs, and Tournaments.
• Administer and execute programming, including developing and promoting public programs, managing equipment rentals, creating new tournament and rental opportunities, and developing non-traditional rental options like corporate shoots.
• Retain existing contracts and tournaments, grow surface sales with targets, and manage related contracts and payments.
• Conduct competitor analysis and perform other duties as assigned.

Sales Strategy and Community Outreach

• Assist in developing and executing a proactive sales strategy to maximize revenue through community outreach, internal, and external initiatives.
• Support the creation of the annual sports surface plan to maximize all opportunities.
• Identify and develop new customer relationships to generate revenue and maximize existing accounts.
• Participate in monthly and quarterly performance reviews.
• Work as the Manager On Duty on a regular basis.

Customer Relations

• Ensure customers have a best-in-class experience, providing excellent customer care and satisfaction.
• Develop and maintain ongoing relationships with contract customers for revenue maximization and sustainability.
• Coordinate in-house tournament initiatives and act as the primary contact for third-party events.

Financial and Administrative Management

• Assist in managing contracts and accounts receivable.
• Support regular reporting on performance and strategic recommendations.
• Perform other duties as assigned.

Relationships and Conflict Management

• Support collaboration with League & Program departments to achieve complex goals.

Qualifications and Attributes

• Post-secondary diploma or degree in business, marketing, or recreation (asset).
• 1-2 years experience in sports/recreation or inside sales (asset).
• Proven sales closing experience.
• Excellent listening, customer service, organizational, and communication skills.
• Proficient in MS Office, database management, social media.
• Ability to work independently and as part of a team, with flexible scheduling including weekends.

If interested, please apply online. Only shortlisted candidates will be contacted. We are an Equal Employment Opportunity employer, committed to diversity and inclusivity.