Sales Coordinator

Olympia Tile+Stone Inc.; Montreal; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on KPI

Benefits including health, dental, and

RRSP and pension programs

Job summary

Olympia Tile is seeking a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. You will balance administrative support, customer communication, order coordination, and sales follow-up, including preparing quotes, managing sample requests, and maintaining accurate customer data.

You will also manage a portfolio of smaller accounts, respond to inquiries, process orders, and coordinate with internal teams to ensure timely, professional service.

Qualifications

• 2–3 years of experience in sales coordination, inside sales, or customer service.
• Excellent organizational and administrative skills with attention to pricing, documentation, and customer records.
• Excellent written and verbal communication with a strong customer service mindset.

Responsibilities

• Prepare, issue, format, and follow up on customer quotes and sales documents.
• Assist with customer inquiries with timely responses and product information.
• Support order coordination by tracking shipments and delivery details.

Skills

Sales coordination

Inside sales

Customer service

MS Office/Google Suite

CRM/ERP systems

Bilingual French/English

Education

College diploma in Business Administration

Tools

CRM systems

ERP systems

Microsoft Office

Google Suite

Job description

Who We Are

Olympia Tile is a leading distributor in the ceramic tile and stone industry, with a proud history dating back to 1927. With branches across Canada and the United States, we are known for our quality products, outstanding customer service, and commitment to excellence. We serve a wide range of markets, including residential, commercial, retail, and architectural design.

What You’ll Do

We are looking for a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. This role is ideal for someone who is organized, customer-focused, and comfortable balancing administrative support, customer communication, order coordination, and sales follow-up. You will support territory sales representatives by preparing quotes, managing sample requests, maintaining accurate customer and opportunity information, and helping ensure customers receive timely and professional service. This role also includes managing a portfolio of smaller accounts, responding to inquiries, processing orders, and coordinating with internal teams

Key Responsibilities

• Prepare, issue, format, and follow up on customer quotes, proposals, contracts, and other sales-related documents.
• Assist with customer inquiries by providing timely responses, product information, and support, or redirecting requests to the appropriate team member.
• Support order coordination by tracking shipments, confirming delivery details, resolving order-related issues, and maintaining accurate order records.
• Process, organize, and dispatch product samples requested by customers, projects, or sales representatives.
• Maintain accurate customer, pricing, CRM, opportunity, and internal database information to support reporting and sales visibility.
• Manage a portfolio of smaller accounts as a primary support contact, while identifying growth opportunities and escalating leads where appropriate.
• Provide day-to-day support to the sales team through research, reporting, document preparation, promotional support, and follow-up activities.

What You Bring

• 2–3 years of experience in sales coordination, inside sales, or customer service, ideally in a distribution, retail, building materials, tile, stone, or flooring environment.
• Strong organizational and administrative skills, with excellent attention to detail and accuracy in pricing, documentation, and customer records.
• Excellent written and verbal communication skills, with a strong customer service mindset and professional follow-through.
• Proficiency with Microsoft Office or Google Suite, along with experience using CRM, ERP, or internal database systems.
• Ability to manage multiple priorities, meet deadlines, and support a busy sales team in a fast-paced environment.
• Fully bilingual in French and English, spoken and written.
• College diploma in Business Administration, Sales, or a related field, or equivalent experience.

What We Offer

• Competitive salary plus a rewarding bonus plan based on KPI metrics.
• Comprehensive benefits, including health, dental, vision, and more.
• Participation in the Company’s RRSP and pension programs.