Sales Coordinator

Olympia Tile International; Montreal; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan based on KPI metrics

RRSP and pension programs

Job summary

Olympia Tile International in Montreal is seeking a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. You will balance administrative tasks, customer communication, order coordination, and sales follow-up to ensure timely and professional service for our customers.

The ideal candidate has 2–3 years in sales coordination or inside sales, strong organization, bilingual in French and English, and proficiency with CRM/ERP systems and Microsoft Office or Google Suite.

Qualifications

• 2–3 years of experience in sales coordination, inside sales, or customer service.
• Strong organizational and administrative skills with attention to detail and accuracy in pricing, documentation, and customer records.
• Excellent written and verbal communication with a customer service mindset and professional follow-through.
• Proficiency with CRM, ERP, or internal database systems.

Responsibilities

• Prepare, issue, format, and follow up on customer quotes, proposals, contracts, and other sales-related documents.
• Assist with customer inquiries with timely responses and product information.
• Support order coordination by tracking shipments and maintaining order records.
• Process, organize, and dispatch product samples requested by customers or sales reps.
• Maintain accurate customer, pricing, CRM, opportunity, and internal database information.
• Manage a portfolio of smaller accounts as primary contact and identify growth opportunities.
• Provide day-to-day support to the sales team through research, reporting, and follow-up activities.

Skills

Organizational skills

Attention to detail

Bilingual French/English

Customer service mindset

CRM experience

ERP experience

Communication skills

Multitasking

Education

College diploma in Business Administration or Sales

Tools

CRM

ERP

MS Office/Google Suite

Internal databases

Job description

Olympia Tile is a leading distributor in the ceramic tile and stone industry, with a proud history dating back to 1927. With branches across Canada and the United States, we are known for our quality products, outstanding customer service, and commitment to excellence. We serve a wide range of markets, including residential, commercial, retail, and architectural design.

What You’ll Do

We are looking for a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. This role is ideal for someone who is organized, customer-focused, and comfortable balancing administrative support, customer communication, order coordination, and sales follow-up. You will support territory sales representatives by preparing quotes, managing sample requests, maintaining accurate customer and opportunity information, and helping ensure customers receive timely and professional service. This role also includes managing a portfolio of smaller accounts, responding to inquiries, processing orders, and coordinating with internal teams

Key Responsibilities

• Prepare, issue, format, and follow up on customer quotes, proposals, contracts, and other sales-related documents.
• Assist with customer inquiries by providing timely responses, product information, and support, or redirecting requests to the appropriate team member.
• Support order coordination by tracking shipments, confirming delivery details, resolving order-related issues, and maintaining accurate order records.
• Process, organize, and dispatch product samples requested by customers, projects, or sales representatives.
• Maintain accurate customer, pricing, CRM, opportunity, and internal database information to support reporting and sales visibility.
• Manage a portfolio of smaller accounts as a primary support contact, while identifying growth opportunities and escalating leads where appropriate.
• Provide day-to-day support to the sales team through research, reporting, document preparation, promotional support, and follow-up activities.

What You Bring

• 2–3 years of experience in sales coordination, inside sales, or customer service, ideally in a distribution, retail, building materials, tile, stone, or flooring environment.
• Strong organizational and administrative skills, with excellent attention to detail and accuracy in pricing, documentation, and customer records.
• Excellent written and verbal communication skills, with a strong customer service mindset and professional follow-through.
• Proficiency with Microsoft Office or Google Suite, along with experience using CRM, ERP, or internal database systems.
• Ability to manage multiple priorities, meet deadlines, and support a busy sales team in a fast-paced environment.
• Fully bilingual in French and English, spoken and written.
• College diploma in Business Administration, Sales, or a related field, or equivalent experience.

What We Offer

• Competitive salary plus a rewarding bonus plan based on KPI metrics.
• Participation in the Company’s RRSP and pension programs.