Sales Associate-Retail

Roots; Calgary; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Roots in Calgary is seeking a Sales Associate to deliver exceptional service, promote our core values, and develop customers for life. Reporting to the Store Manager, this role focuses on building relationships and ensuring a memorable in-store experience.

Responsibilities include POS transactions, merchandising, replenishment, and maintaining store presentation while adhering to Loss Prevention guidelines. We value a friendly, upbeat, and customer-focused approach.

Qualifications

• Retail experience in apparel or similar is preferred.
• Ability to build relationships with customers.
• Experience with cash handling and POS operations.

Responsibilities

• Be a team player and contribute to store success.
• Display a customer-first attitude to build loyalty.
• Process POS transactions and merchandise the store.
• Receive shipments, replenish stock, and manage price markdowns.
• Maintain fitting rooms and visual displays to company standards.
• Adhere to Loss Prevention policies.

Skills

Retail experience

Customer relationship

Cash handling

Merchandise presentation

Self-starter

Presentation skills

Positive attitude

Customer needs understanding

Job description

NATURE & SCOPE:

We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values.The main objective of this position is to provide exceptional service to customers and build relationships with them.The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.