Sales Associate-Retail

Roots; Hamilton; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

Roots in Hamilton, Ontario is hiring a Sales Associate to deliver exceptional service and build lasting relationships with customers under the Store Manager. The role focuses on customer needs, creating a positive shopping experience, and upholding brand standards.

You will perform POS transactions, merchandising tasks, receive shipments, replenish stock, and contribute to store visuals. The successful candidate is upbeat, friendly, and a self-starter with solid cash handling and presentation

Qualifications

• Retail experience in apparel preferred.
• Ability to develop relationships with customers.
• Experience with cash handling and merchandising.
• Self-starter with good judgment.
• Excellent presentation in retail.
• Upbeat, optimistic, friendly demeanor.
• Understands customer needs.
• Ability to build buy-in to ideas, decisions, actions, products, or services.

Responsibilities

• Display a customer-first attitude to build loyalty.
• Resolve customer issues at store level promptly and positively.
• Be a team player contributing to store success.
• Perform POS transactions and merchandising tasks (receiving shipments, replenishment, price markdowns, fitting room upkeep).
• Stay current on product and service updates.
• Keep store visually appealing per company standards (presentation, replenishment, housekeeping, displays).
• Adhere to Loss Prevention policies.

Skills

Retail experience

Relationship building

Cash handling

Merchandise presentation

Self-starter

Presentation skills

Customer focus

Buy-in ability

Tools

POS system

Job description

NATURE & SCOPE:

We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values.The main objective of this position is to provide exceptional service to customers and build relationships with them.The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.