Sales Associate - Gretzky Estates

Andrew Peller Limited; Niagara-on-the-Lake; On-site; CAD 35,000 - 45,000; Full time

Job summary

A prominent winery and distillery in Niagara-on-the-Lake is hiring a Sales Associate to enhance guest experiences. Key responsibilities include exceeding membership targets, facilitating tours, and supporting sales through effective up-selling. The ideal candidate will possess strong customer service skills and relevant certifications. This role requires availability during peak hours including evenings and weekends.

Qualifications

• Excellent communication skills for guest interactions.
• Maintaining cleanliness and safety standards.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Achieve Wine Club membership targets.
• Maximize revenues through up-selling.
• Facilitate guided tours and tastings for guests.
• Assist with guest sales using POS systems.

Skills

Guest / customer service excellence

Experience with POS systems and cash handling”,

Proactive support and teamwork skills

Education

Smart Serve / Serving it Right certification

First Aid certification

Job description

Overview

Join to apply for the Sales Associate - Gretzky Estates role at Andrew Peller Limited. We are hiring a Sales Associate for our Wayne Gretzky Estate Winery and Distillery. This person will focus on creating memorable guest experiences and is responsible for performing all selling (including Wine Club memberships) and retailing functions within the retail boutique, during guest experiences, and when providing Guest Relations services.

Wayne Gretzky Estates Winery and Distillery is part of the APL family, located in Niagara-on-the-Lake wine country. The 23,000 sq ft facility is the first combined winery and distillery in Ontario, celebrating Canadian wine, whisky, and culture. We offer state-of-the-art distillery tours, award-winning wines, and top-tier cocktails & experiences.

Specific Accountabilities

• Achieve / exceed Wine Club membership targets.
• Maximize revenues per guest transaction through up-selling, including property wines, spirits, accessories, experiences, and memberships.
• Facilitate guided tours and tastings for guests.
• Assist with guest sales and reservations using POS and booking systems.
• Follow inventory control procedures and participate in monthly inventory counts.
• Maintain safety and cleanliness standards at all times.

Skills & Experience

• Guest / customer service excellence.
• Experience with POS systems and cash handling is an asset.
• Smart Serve / Serving it Right certification is required.
• Proactive support and teamwork skills.
• First Aid certification is an asset.

Note: Employees under 19 may not handle or serve alcohol as per provincial regulations.

Working Environment

• Physical effort includes working on retail and outdoor property areas, stocking, and supporting guest experiences.
• Indoor temperature-controlled work and outdoor exposure in summer months.
• Ability to balance providing excellent service while managing sales and inventory.
• Work hours include evenings, weekends, and holidays, especially in peak seasons.

Reports to : Retail & Experience Manager. Maintains communication and teamwork across property departments. Focus on service excellence and promoting referrals.

We are conducting an internal and external search. Only selected applicants will be contacted.

Accommodation : We support accessibility needs and encourage applicants to request accommodations via email.

Equal Opportunity : We value diversity and are committed to an inclusive workplace free from discrimination.