Sales Associate (Building Materials)

Muskoka Lumber and Building Supplies Centre; Port Carling; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Health & wellness benefits

Staff discounts

Room to grow

Staff events & engagement

Job summary

Muskoka Lumber and Building Supplies Centre in Port Carling is hiring a Sales Associate (Building Materials) to manage sales from inquiry through delivery, while supporting contractors, builders, and retail customers with deep product knowledge and precise documentation.

The role emphasizes customer-focused service, order accuracy, and coordination with internal teams and external vendors to ensure timely execution and satisfaction.

Qualifications

• Ontario Secondary School Diploma or equivalent; related post-secondary education, apprenticeship, or relevant experience in building construction.
• 1–2 years of experience working in sales/customer service, preferably in retail lumber, construction, or manufacturing.
• Working knowledge of lumber, building materials, and industry-specific products and applications.
• Strong organizational, problem-solving, time management, and record-keeping skills, with the ability to learn new products and workflows.
• Experience with CRM or sales software (e.g., Bistrack, Beanworks, Microsoft Office Suite) or willingness to learn.

Responsibilities

• Serve as the primary customer contact—handling inquiries, preparing quotes/orders, providing professional support, and driving sales through upselling, cross-selling, and lead follow-up.
• Coordinate end-to-end project execution with internal teams and external vendors to ensure timely, accurate delivery.
• Maintain strong product and process knowledge to prepare accurate quotes, work orders, pricing, and documentation.
• Resolve customer issues by investigating concerns, actively listening, recommending solutions, and escalating as required.
• Perform administrative tasks and maintain updates in order-tracking systems to support communication across sites.
• Support store operations and standards by maintaining housekeeping, assisting with stocking shelves, and monitoring stock levels.
• Follow all health, safety, and company policies to maintain a clean, safe, and well-organized work environment.
• Foster a customer-focused, inclusive environment by collaborating with coworkers, supervisors, customers, and stakeholders.

Skills

Customer service

Upselling

CRM software

Product knowledge

Team player

Education

Ontario Secondary School Diploma

Post-secondary education / apprenticeship

Tools

CRM software

Microsoft Office

Bistrack

Beanworks

Job description

Classification: Full Time, Permanent
Typical Schedule: 7:30 am - 5:00 pm Monday to Friday, no regularly scheduled evenings or weekends
Primary Location: Port Carling
Wage Information:$22 - $25 per hour, based on qualifications and experience.
Number of Positions: 1
Reason for Vacancy: Existing Position
Posting Closing Date: Wednesday, October 21st, 2026

Join the Muskoka Lumber Team in Port Carling!

Who we are:

Muskoka Lumber is a growing, family-oriented regional business undergoing an exciting transition toward a modernized operating model. We are seeking a Sales Associate (Building Materials) to join our team in Port Carling. Reporting to the Store Manager or designate, this role manages the sales cycle from initial inquiry to delivery. The role provides professional support to contractors, builders, and retail customers while driving sales and ensuring client project success through exceptional product knowledge, precise documentation, and proactive coordination with internal and external partners.

Why You’ll Love Working with Us:

We know the value of hard work - and we make sure it’s rewarded in ways that matter, both on the job and at home:

• No regularly scheduled weekend shifts - Enjoy your time off with a reliable Monday to Friday schedule
• Standard daytime hours - Predictable work hours that support a balanced lifestyle
• Enjoy work-life balance - Muskoka Lumber stores are closed on most (if not all) statutory holidays, giving you more time for family, rest, and personal pursuits.
• Holiday break - We close our stores over the Christmas season so you can spend time with family. Use your vacation days with no formal request needed.
• Staff discounts - Save on building materials and supplies with exclusive employee pricing
• Health & wellness benefits - Including comprehensive dental, vision, and life insurance coverage
• Supportive team culture - Friendly coworkers, hands-on training, and a leadership team that listens
• Room to grow - We love to promote from within and support you as your skills evolve
• Staff events & engagement activities - BBQs, team lunches, seasonal celebrations, giveaways and more to keep work fun and connected
• Regular wage reviews -We conduct routine pay assessments to ensure your compensation stays fair and competitive

Key Responsibilities:

As the Sales Associate (Building Materials), you will ensure the accurate and professional execution of sales and store operations. In this role, you will:

• Serve as the primary customer contact -handling inquiries, preparing quotes/orders, providing professional support, and driving sales through upselling, cross-selling, and lead follow-up.
• Coordinate end-to-end project execution with internal teams and external vendors to ensure timely, accurate delivery.
• Maintain strong product and process knowledge to prepare accurate quotes, work orders, pricing, and documentation.
• Resolve customer issues by investigating concerns, actively listening, recommending solutions, and escalating as required.
• Perform administrative tasks and maintain accurate updates in order-tracking systems to support communication across sites while keeping well-organized records.
• Support store operations and standardsby maintaining housekeeping, assisting with stocking shelves, and monitoring stock levels.
• Follow all health, safety, and company policies to maintain a clean, safe, and well-organized work environment.
• Foster a customer-focused, inclusive environment by collaborating effectively with coworkers, supervisors, customers, and other stakeholders.

What you bring:

At Muskoka Lumber, we look for professionals who balance technical proficiency with a customer-centric mindset. Required skills, abilities, and attributes:

• Ontario Secondary School Diploma or equivalent; related post-secondary education, apprenticeship, or relevant experience in building construction.
• 1–2 years of experience working in sales/customer service, preferably in retail lumber, construction, or manufacturing.
• Working knowledge of lumber, building materials, and industry-specific products and applications.
• Strong organizational, problem-solving, time management, and record-keeping skills, with the ability to quickly and independently learn new products and workflows.
• Experience with CRM or sales software (e.g., Bistrack, Beanworks, Microsoft Office Suite) or a willingness to learn.
• Excellent interpersonal and communication skills, with the ability to maintain confidentiality, demonstrate courtesy and tact, and work well in a team environment.
• Physical ability to perform essential duties, including extended periods of sitting, walking, standing, and lifting up to 50 lbs (and occasionally up to 80 lbs) to maneuver inventory.
• Standard First Aid and CPR-C certification is considered an asset.

At Muskoka Lumber people are confident in the quality ingrained in everything we do, and our commitment to this standard is reflected by the fairness and integrity of our hiring process. As an Equal Opportunity Employer, a member of our team personally reviews every application - with minimal AI input - to ensure a transparent and thoughtful selection process. We welcome individuals from diverse backgrounds and provide accommodations upon request to support an inclusive recruitment process. For assistance, contact [e-mail] or 705-380-3791. This job posting will be retained for three years per Ontario employment regulations.