Sales Support

Matix Lumber; Rural Municipality of Headingley; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Store discount

Tuition reimbursement

Benefits package

Job summary

Matix Lumber Inc. is a locally owned building supply centre providing lumber, materials and services for contractors and DIY builders.

We are seeking a motivated and detail-oriented Sales Support Administrator to join our team to support sales reps and customers with accurate order processing and exceptional service. This role works with purchasing, logistics and warehouse teams to ensure timely delivery and smooth day-to-day operations, while maintaining strong relationships with customers and

Qualifications

• Experience in sales support, customer service, or administration is preferred.
• Strong computer skills, especially with Microsoft Office and ERP systems.
• Excellent organization and communication skills with a team orientation.

Responsibilities

• Assisting the sales team in meeting and exceeding annual sales goals
• Provide administrative and clerical support to the sales team.
• Enter and process sales orders, quotes, and invoices accurately.
• Assisting in maintaining and developing relationships with customers
• Communicate with customers regarding orders, delivery times, and product inquiries.
• Coordinate with purchasing, logistics, and warehouse teams to ensure timely delivery.
• Handle incoming calls and emails professionally and promptly.
• Assisting with tasks related to store opening and closing.

Skills

Sales support

Customer service

Administration

Communication

Teamwork

Tools

Microsoft Office

ERP systems

Point-of-sale

Bistrack

Job description

Matix Lumber Inc. is a family and locally owned and operated professional building supply centre that provides for all of your building needs. We are a building supply and project centre providing project providing contractors and do-it yourself builders with the tools, materials, design, and construction services to support projects of any scale.

Matix Lumber services all sectors of the building industry and offer a comprehensive selection of quality lumber and building materials manufactured by North America's leading producers. We provide contractors, avid builders DIYers, and community leaders the tools, construction service, and design expertise to support residential and commercial projects - from start to finish.

We believe in building collaborative, mutually beneficial relationships with everyone we work with and have been able to achieve this through our industry experience, sound project execution, and visionary thinking.

Matix Lumber is looking for a motivated and detail-oriented Sales Support Administrator to join our team. This position plays a key role in supporting our sales representatives and customers by ensuring smooth day-to-day operations, accurate order processing, and exceptional customer service.

Responsibilities

• Assisting the sales team in meeting and exceeding annual sales goals
• Provide administrative and clerical support to the sales team.
• Enter and process sales orders, quotes, and invoices accurately.
• Assisting in maintaining and developing relationships with customers
• Communicate with customers regarding orders, delivery times, and product inquiries.
• Coordinate with purchasing, logistics, and warehouse teams to ensure timely delivery.
• Handle incoming calls and emails professionally and promptly.
• Assisting with tasks related to store opening and closing.

Qualifications

• Previous experience in sales support, customer service, or administration (experience in building materials or lumber industry an asset).
• Strong computer skills, especially with Microsoft Office and point-of-sale or ERP systems. Bistrack knowledge is an asset.
• Excellent organizational and communication skills. Self-Motivated.
• Attention to detail and ability to manage multiple priorities.
• Positive attitude and strong team orientation.

What We Offer

• Competitive compensation based on experience.
• Comprehensive benefits package.
• Supportive team environment with opportunities for growth.

Our employees enjoy a full range of health benefits and other Company perks including benefits, store discount, tuition reimbursement, and much more.

Matix Lumber is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Matix Lumber provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status under the Human Rights Code including but not limited to: race/ethnicity, persons with disabilities, members of visible minorities, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact [e-mail].

We thank all candidates for their interest, only those selected for an interview will be contacted.