SALES ASSOCIATE

Northern Reflections Limited; Ottawa; On-site; CAD 28,000 - 38,000; Full time

Job summary

Northern Reflections Limited, proudly serving Ottawa customers, is hiring a Sales Associate to deliver an exceptional shopping experience across our brands.

You will engage customers, build relationships, process transactions quickly, and maintain visual standards while supporting a collaborative team in a fast-paced retail environment. This role emphasizes brand knowledge, loyalty program enrollment, and adherence to our values-driven store culture.

Qualifications

• Strong communication and interpersonal skills.
• Passion for fashion, retail, and creating great customer experiences.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational and time management skills.
• Previous retail or customer service experience is an asset but not required.

Responsibilities

• Provide outstanding customer service by following our customer service program.
• Meet or exceed daily personal sales goals and KPIs.
• Promote the brand through strong product knowledge and by representing company values.
• Build customer loyalty by enrolling customers in our loyalty program.
• Perform point of sale transactions quickly and accurately.
• Maintain visual merchandising standards, including store layouts and displays.
• Ensure the store environment is clean, safe, and appealing.
• Support coworkers through collaboration and teamwork.
• Follow all directives, initiatives, and loss prevention procedures.
• Communicate openly, respectfully, and courteously with store team and customers.
• Contribute to a positive, inclusive, and values-driven work environment.
• Perform other duties as assigned to support overall store success.

Skills

Communication skills

Interpersonal skills

Teamwork

Time management

Customer service

Fashion passion

Job description

At NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as a Sales Associate, you will be responsible fordelivering an exceptional customer shopping experience and building meaningfulcustomer relationships.

Key Responsibilities:

• Provide outstanding customer service by following our customer service program
• Meetor exceed daily personal sales goals and key performance indicators (KPIs).
• Promotethe brand through strong product knowledge and by representing company values.
• Buildcustomer loyalty by introducing and encouraging enrollment in our loyaltyprogram.
• Performpoint of sale transactions quickly and accurately
• Maintainvisual merchandising standards, including store layouts, housekeeping, andvisual displays.
• Ensurethe store environment is clean, safe, and appealing.
• Supportcoworkers through collaboration, knowledge sharing, and teamwork.
• Followall company directives, initiatives, and loss prevention procedures.
• Communicateopenly, respectfully, and courteously with store team and customers.
• Contributeto a positive, inclusive, and values-driven work environment.
• Performother duties as assigned to support overall store success.

Experience& Qualifications:

• Previousretail or customer service experience is an asset, but not required
• Passionfor fashion, retail, and creating great customer experiences
• Strongcommunication and interpersonal skills
• Abilityto work effectively in a fast-paced, team-oriented environment
• Strongorganizational and time management skills
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays