Sales and Rental Associate

Long & McQuade Musical Instruments; Courtenay; On-site; CAD 28,000 - 38,000; Full time

Job summary

Long & McQuade Musical Instruments in Courtenay, BC is seeking a Sales and Rental Associate to help customers buy and rent gear. You will identify individual needs and pair them with the right products and services, and demonstrate features and benefits to customers.

You will answer calls, follow up on orders, and troubleshoot with a practical, customer-first approach. The role requires energy, strong work ethic, and the ability to thrive in a fast-paced retail environment.

Qualifications

• Must be a musician who plays at least one instrument.
• Must be able to work weekdays, weeknights and weekends.
• Excellent verbal communication skills.
• Positive attitude and steady composure.
• Proven strong work ethic and commitment.
• High levels of energy and enthusiasm.
• Ability to lift and carry large boxes.
• Ability to excel in a fast-paced environment.
• Ability to recommend solutions confidently.
• Good organizational skills and attention to detail.
• Previous experience in retail or sales is an asset.

Responsibilities

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Skills

Musician

Verbal communication

Work ethic

Energy & enthusiasm

Organization

Fast-paced environment adaptation

Job description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Title

Sales and Rental Associate

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

960 England Ave
Courtenay, BC

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset