Sales and Rental Associate

Long & McQuade Musical Instruments; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

Long & McQuade Musical Instruments in Toronto is seeking a Sales and Rental Associate to help customers buy or rent instruments and gear, identify individual needs, and match them with the right products and services.

You will demonstrate products, handle phone inquiries, follow up orders, and maintain knowledge of offerings while contributing to a welcoming in-store experience and efficient operations.

Qualifications

• Must be a musician who plays at least one instrument.
• Must be able to work weekdays, weeknights and weekends.
• Excellent verbal communication skills.
• Positive attitude and steady composure.
• Proven strong work ethic and commitment.
• High levels of energy and enthusiasm.
• Ability to lift and carry large boxes.
• Ability to excel in a fast-paced environment.
• Ability to recommend solutions in a confident and assertive manner.
• Good organizational skills and attention to detail.
• Previous experience in retail or sales is an asset.

Responsibilities

• Help customers through selling and renting of instruments and gear.
• Define individual needs of customers and match with products and services.
• Demonstrate recommended products and explain features and benefits.
• Answer telephone calls in a timely and professional manner.
• Follow up on product orders with customers and suppliers.
• Troubleshoot using common sense with customers to solve problems.
• Maintain in-depth knowledge of products, policies and procedures.
• Attend weekly staff meetings and training sessions.
• Merchandise store to create a welcoming environment.
• Participate in store maintenance, warehouse duties, and related tasks.

Skills

Musician

Verbal communication

Customer service

Work ethic

Energy

Organizational skills

Problem solving

Job description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Title

Sales and Rental Associate

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

3313 Danforth Avenue
Toronto (Danforth), ON

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset