Sales and Rental Associate

Long & McQuade Musical Instruments; Victoria; On-site; CAD 28,000 - 36,000; Full time

Job summary

Long & McQuade Musical Instruments in Victoria, BC is seeking a Sales and Rental Associate to help customers select and rent musical instruments and gear. You will assess individual needs and recommend the right combination of products and services, demonstrate features, and manage inquiries and orders.

The role requires strong communication, energy, and a customer-focused approach, with the ability to work weekdays, weeknights, and weekends in a fast-paced retail environment.

Qualifications

• Must be a musician who plays at least one instrument.
• Available to work weekdays, weeknights and weekends.
• Excellent verbal communication skills.
• Positive attitude and energetic demeanor.
• Proven strong work ethic and commitment.
• Good organizational skills and attention to detail.
• Previous experience in retail or sales is an asset.

Responsibilities

• Help customers through selling and renting of musical instruments and gear.
• Define customer needs and match with products/services.
• Demonstrate products and explain features/benefits.
• Answer telephone calls professionally.
• Follow up on orders with customers and suppliers.
• Troubleshoot and solve problems using common sense with customers.
• Attend staff meetings and training sessions.
• Merchandise store to create inviting environment for customers.

Skills

Musician

Customer service

Sales

Communication

Weekend availability

Tools

POS systems

Job description

Title

Sales and Rental Associate

Department

Keyboards

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

756 Hillside Avenue

Victoria, BC

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset