Sales and Office Administrator

FASTSIGNS International. Inc; Surrey; On-site; CAD 42,000 - 46,000; Full time

Job summary

A growing signage company in Metro Vancouver seeks a Sales Administrator/Receptionist to handle customer interactions, administrative tasks, and sales support. The ideal candidate has strong customer service and organizational skills, and is eager to learn. With a salary range of $42,000 to $46,000 and potential bonuses, this role offers a career path with growth opportunities.

Benefits

Bonus based on performance

Dental insurance

Vision insurance

Extended Health benefits

Qualifications

• Must have at least three years of retail or inside sales experience.
• Experience in resolving customer satisfaction issues is necessary.
• Strong math skills are required.

Responsibilities

• Answer phone calls and direct them appropriately.
• Maintain a database of qualified leads.
• Prepare estimates and communicate order status.
• Execute various marketing functions including thank you cards.
• Help with reports and customer satisfaction issues.

Skills

Customer service skills

Organizational skills

Strong verbal and written communication

Proficient in Microsoft Office

Ability to work under pressure

Education

College diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Dental insurance
• Vision insurance

Are you a highly motivated individual with strong customer service and organizational skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for sales‑savvy candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Sales Administrator/Receptionist.

As a Sales Administrator/Receptionist, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will handle multiple tasks simultaneously and perform administrative tasks to support overall business operations, such as answering phones and managing business documentation. In addition, you will provide support to the sales and/or production team as needed. The ideal candidate can work effectively in a fast‑paced, deadline‑driven environment and is determined to provide outstanding service to both our customers and fellow team members.

Our ideal Sales Administrator/Receptionist is an outgoing, responsive, eager to learn, focused, and motivated individual with excellent listening skills that can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, and the ability to develop lasting relationships.

You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry‑level we consider the position a steppingstone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply.

Responsibilities

• Answers the phone and directs callers to the appropriate individual
• Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
• Follows up on new leads and referrals resulting from telephone, marketing, and email activity
• Prepares estimates and establishes/maintains estimate follow‑up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
• Maintains an attractive retail environment (clean, organized, and functional)
• Helps as needed with reports, close‑out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Performs other duties as needed, such as entering orders, consulting with customers, assist production etc.

Qualifications

• College diploma or equivalent level of education required
• At least three years in retail or inside sales with excellent customer service experience
• Experience resolving customer satisfaction issues
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Excellent math skills
• Strong organizational and time management skills

Compensation and Benefits

• Salary Commensurate with experience. Range from $42,000 to $46,000 per year
• Bonus and Commission: Up to 15% of the annual salary
• Extended Health and Dental benefits